Brand Registry - Infringement - APPALLING communication by Amazon

I am shocked at how aweful Amazon’s support is around the brand infringement platform.

I reported a few infringements and they’ve been accepted, one, however, has been stuck on ‘under review’ for a long time (this is unacceptable)

As a result I opened a new complaint (with the same infringement) and it was accepted. Now the first one is stuck on ‘under review’.

I have submitted endless requests via Seller central and brand registry stating these issues and that I desperately need it to be marked as accepted instead of under review

All I get is an automated response such as it’s already been accepted or I’m using the wrong channel or please submit an escalating via x method. I have done everything over and over again.

Having this as ‘under review’ is stopping me from utalising project zero.

I am not sure what else to do? I have submitted cases under seller central, brand registry, live chat and phone calls all with the same outcome. Automated response stating it’s been accepted and/or the case has been transferred (only to get this update)

Completely ignoring my actual issue of it being stuck on ‘under review’ and it’s causing problems with project zero.

See attachments of endless cases and automated responses