Hello Seller Community,

I hope this message finds you well. I'm encountering a challenging situation with an Amazon order and would appreciate your insights and advice.

Issue:

I recently discovered a pricing error on one of our listings, which resulted in an order being placed at an incorrect price. Despite multiple attempts, I have been unable to cancel the order through Seller Central. The system does not allow me to cancel it, and I have not been able to contact the buyer directly through the available channels.

Order Details:

Order Number: 205-5365468-7519519

Order Date: 06/07/2024

Steps Taken:

1. Attempted to cancel the order through Seller Central.

2. Contacted Amazon Seller Support multiple times, but have not received a resolution.

Specific Help Needed:

Has anyone encountered a similar issue with a pricing error?

How did you manage to successfully cancel the order or resolve the issue with Amazon?

Any tips or strategies for effectively reaching Amazon support for urgent issues like this?

Your advice and suggestions would be invaluable in resolving this matter promptly. Thank you in advance for your assistance.

Best regards,

Muhammad Qasim Amin

Conceptvise

Hey! I spent a lot of money on air shipping goods from China. Before my shipment even arrived in Amazon (they are still in transit), I had ALL of the units sell out in Poland due to a pricing error where my price did not convert properly from GBP to Polish Zloty. I need to cancel these orders - or at least be able to cancel the largest order of 30 units, so that I don't lose out on thousands of dollars. I opened up a case but Amazon said they can't cancel the orders. Is there anyone who can assist me before it's too late? This shipment is with Amazon Partnered Shipping. Maybe there's a way to cancel the shipment enroute and re-book it?

Fellow Sellers,

I’m facing a critical situation and urgently need your advice - support.

What Happened:

Pricing Error: Listed my £599 product at £10 for 1 minute (in order to see difference in amazon fees).

Bot Exploitation: 30 units bought instantly, likely by bots.

Support Failure: Account manager promised cancellations, but 18/30 orders have shipped.

Financial Loss: £17,700+ at stake, threatening my small business and family (newborn twins).*

Actions Taken:

Immediate price correction.

Refunded Payment Complete orders (no guarantee of cancellation).

Escalated to Seller Support, Account Manager, and the Jeff email which is apparently a line to executives.

Amazon’s Contradiction:

Account Manager: “Orders will be cancelled” (see screenshot).

Reality: Shipments continue, support unresponsive.*

Questions for the Community:

Has anyone successfully cancelled orders after a pricing error? How?

How do I escalate this when Amazon’s systems keep failing?

Are bots exploiting pricing errors a known issue?*

Screenshots Attached:

Account manager’s cancellation promise.

Shipment confirmations post-assurance.*

This is a systemic failure. If Amazon won’t protect sellers from bot exploitation, what’s next? Please share your insights or similar experiences. #PricingError #AmazonFail