I didn't realise Amazon was going to calculate EPR in France until I received an invoice for over 600 Euros for packaging that should not be charged at any more than 20 Euros. This is because Amazon have taken it upon themselves to base my packaging on other 'similar' products, and incorrectly included a lot of plastic packaging, which I do not use.
I have been trying for over 4 months now to resolve this but get nothing but the same automated email replies from Seller 'Support'.
Does anyone know a way to resolve this? The funds were taken from my seller account and I want them refunded!
Hello @Seller_vaG5uL6bo3AbC,
Could you share the case ID of the Seller Support contact ?
Regards,
Sakura
I didn't realise Amazon was going to calculate EPR in France until I received an invoice for over 600 Euros for packaging that should not be charged at any more than 20 Euros. This is because Amazon have taken it upon themselves to base my packaging on other 'similar' products, and incorrectly included a lot of plastic packaging, which I do not use.
I have been trying for over 4 months now to resolve this but get nothing but the same automated email replies from Seller 'Support'.
Does anyone know a way to resolve this? The funds were taken from my seller account and I want them refunded!
I didn't realise Amazon was going to calculate EPR in France until I received an invoice for over 600 Euros for packaging that should not be charged at any more than 20 Euros. This is because Amazon have taken it upon themselves to base my packaging on other 'similar' products, and incorrectly included a lot of plastic packaging, which I do not use.
I have been trying for over 4 months now to resolve this but get nothing but the same automated email replies from Seller 'Support'.
Does anyone know a way to resolve this? The funds were taken from my seller account and I want them refunded!
Hello @Seller_vaG5uL6bo3AbC,
Could you share the case ID of the Seller Support contact ?
Regards,
Sakura
Hello @Seller_vaG5uL6bo3AbC,
Could you share the case ID of the Seller Support contact ?
Regards,
Sakura
Hello @Seller_vaG5uL6bo3AbC,
Could you share the case ID of the Seller Support contact ?
Regards,
Sakura