Ratings Without Reviews Can't be Seen
I can't see how many total rating I get for each star category. I can see the quantity of rating with reviews only. For example I get a total 100 ratings of 5 stars and 20 of them is with review. Amazon writes "20 matching reviews when I filtered "5 stars" but doesn't mention the rest of 80 ratings. Is it a bug?
31 replies
Seller_rI7BZIczK8iAC
No, that is normal. You have to count yourself from the beginning if you want to know exactly.
Seller_BIsZ9KzqY6ydc
Yes, we used to be able to see the # of ratings (e.g. "10 total ratings, 5 with review") but I noticed a few months ago that Amazon started showing only the # of reviews for the star rating like you said. Sadly, it doesn't seem to be just a bug.
Seller_VywLvOlTwppMw
Yeah, we’re facing the same issue. The number of ratings is no longer visible, which makes it impossible to track the daily reviews we receive. Really hoping Amazon resolves this soon.
Glenn_Amazon
Hi there @Seller_LXhLEXcaOkeW1,
Thank you for reaching out with your concerns with how reviews and ratings are displayed on Amazon.com. At this time I'm not seeing any specific issues with how these are displaying but if you provide Seller Support with a description of what you are experiencing and a screen shot they may be able to escalate. Please note this may be working as expected. If you have any difficulties with your case you can provide your Seller Support Case ID to me here to review. Thank you for your understanding.
-Glenn
Seller_4HsL3GZbyDLea
Amazon is continually working to obscure information from sellers.
