Royal Mail Manifest Question
I’ve just noticed a couple of parcels have been missed. I’ve manifested them and the collection is done. Can I just go stick them in a post box at the sorting office? Can’t void them now because of the status of the shipment or do they eventually get taken off the bill and I just need to make new labels?
0 replies
Seller_ae51e0CJoHqCX
You can hand them to someone at the sorting office and let them know it is already on the days manifest.
They won’t get taken off the bill unless you contact Royal Mail. The billing is based on whatever is on your manifest and whatever they scan or count through. If there is a discrepancy against what has been manifested against the count, you will be charged the difference always in Royal Mails favour.
So today they scan 2 less parcels than what is on your manifest, they will still charge you for the manifested parcels. If your 2 parcels were then scanned tomorrow but you had 2 less on your manifest due to them being on the previous manifest you will be retro-charged for 2 parcels and surcharged on top.
Seller_GTQV2zDar8YQQ
Hi
You can cancel the labels and buy new ones within 24 hours .
Then claim the postage back .
See the link below.
https://www.royalmail.com/business/shipping/online-business-account/sales-order-adjustments-form
