Poor Seller Support
Has anyone ever received satisfactory support from Seller Support within a reasonable time? One month ago I opened a Case Log regarding our VTR percentages which should show 100% but have dropped to as low as 40%. I downloaded the report and all the cases that Amazon state had non valid trackings were, in fact, correct and all had been delivered on time. I pointed out that Hermes had recently introduced letters as well as numerals into their trackings which seemed to not be accepted by the Amazon algorithm. Since opening the case I have had to chase them up at least twice a week and all I have received is a “it has been forwarded to our internal team” This morning I received an email suggesting that I contact their relevant team who deal with disbursement/payment appeals and investigations and the case has been closed. I hurled abuse at my computer out of pure frustration that after 4 weeks I finally get a reply that bears no relevance whatsoever to my complaint. And that is not a good way to start the day! What does one do to get a problem sorted out by Seller Support without tearing your hair out and/or raising your blood pressure? Any suggestions would be gratefully received.
0 replies
Seller_7VbclcPFFRTnc
unfortunately there isn’t a single report on here of anyone receiving any kind of valid response from seller support for VTR
they either respond with something completely different or, respond with a copy and paste of their policy
As it stands, VTR doesn’t seem to be enforced at the moment - yet
Seller_USR70UPA2rWIf
Communicating with Seller Support is like trying to communicate with a brick wall on a Merry-Go-Round. I have been trying to get a problem resolved for three weeks and got nowhere. They simply repeat the same useless information over and over and over again.
Seller_KYxpA04CBX0HH
Now that could be the answer. I have tried entering a tracking reference into Hermes using all combinations of capital O’s and zero’s and they accept either. So it must be the Amazon algorithm that won’t accept both. Janet @Shrewsbury_Marine_S1 are you only using zero’s and not capital O’s?
Seller_xUKHc5xSYJmI4
If you ask a direct question concerning this matter they will send you lots of links which does not address your concern.
Seller_aTsC2EWavUnQB
‘seller support’ do you know what an ‘oxymoron’ is?
Amazon is trying to do away with all small sellers, surupticiously so as not to get any bad publicity for doing so in a drip, drip fashion which began about 7 years ago. An algorythm has told them they will be able to squeeze more money out of the business if they deal with fewer, larger ‘partners’. Third party ‘undercutting’ software was the first I noticed I was being deliberately edged out. How on earth can this be a fair, market-place with big firms being able to afford to deny small sellers business.
All those so-called support staff just parrott what the AI tells them to say. They are all in impoverished countries on the other side of the world and are terrified to say anything different, even if they could.
