Compliance Rejection
Three of my products have repeatedly had their compliance submissions rejected despite the requested documents and images being attached. I can't work out why for the life of me, as I have other items in the same range (literally just a colour difference) that had their documents approved months ago.
I have been attaching PDFs containing DOC and product images including :
• Model, part, or item number
• Name and address of manufacturer, importer, distributer, or authorized representative
• Brand name or registered trademark
• Product labels
• Compliance markings
• Hazard warnings
• Product instructions and manuals
• CE Mark
If one of the mods would be willing to look into it, the case ID is 10444237792.
@Maya_Amazon @Winston_Amazon @Simon_Amazon
1 reply
JiAlex_Amazon
Hello @Seller_1uV28H8x2wA9a
For investigation processes, they do not provide specific reasons why the documentation is not meeting the requirements. My best advice will be for you to make sure the documentation you provide on the available has all the information needed.
Sometimes some of these scenarios happen:
1. Invoice showing multiple products and not necessary the ASIN in question, or the product name on the invoice does not match with the ASIN information.
2. Provide a recent invoice, meaning, is not matching with the time previous to the purchase or the investigation. We do not accept pro forma invoices or similar contracts as proof of ownership because they don’t demonstrate a completed purchase.
3. Provide documentation in picture format, sometimes this could affect the authenticity of the document, Invoices and packing slips must be in a non-editable format. Invoices must be clearly created by a supplier or manufacturer. Please note that we do not accept documents in Excel, Word, or other editable formats. We therefore ask you to provide us with a scanned copy or picture of the original invoice in PDF, JPG, JPEG, PNG, or TIFF format.
These are more general and common pitfalls. However, Unfortunately the team won't always provide a lot of information around these decisions as the processes are extremely confidential.
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
