Woke up this morning to a single product review policy violation for a product (old Xbox 360 console), an item I haven’t sold for probably 10 years or more! I have never in my life manipulated in any way customer reviews, either on this particular product or any other so am quite bemused at the info they’re expecting me to put into an appeal:
A Plan of Action should include:
A detailed description of all methods you used to post or obtain customer reviews that are prohibited by Amazon policies
Contact information (for example, name, email address, and website) for any third parties you engaged to manipulate reviews or obtain prohibited reviews.Identifying information for any customer accounts you or a third party used to post prohibited reviews.
List of any prohibited reviews remaining on the Amazon.site
Description of steps you have taken to prevent product review manipulation within your organization and how this will prevent future violations.
Confirmation that you have removed all inserts, flyers, vouchers, brochures or similar materials included inside the product packaging requesting a favourable review or offering incentives to post a review, including Removal Order ID.
How on earth can I even begin to address this issue for something I haven’t done and can give not a single answer to? Anyone been in this predicament and managed to resolve? Do I simply email Amazon to deny any culpability? Do I just leave it on my Account Health page and not respond at all? Some help on this would be much appreciated.
