Hi,
I hope all is well.
I've raised 3 cases on this and still haven't had a helpful response, so I thought I'd give it a try here.
My product video keeps getting rejected due to medical claims, so I took out the medical claims and re-uploaded, only for it to be rejected for the same reason again.
So instead of me guessing what Amazons problem is with my video, I raised the issue with seller support, who advised to email reviews-help@amazon.co.uk with the following:
• Inquiry type: video rejection dispute or general video moderation inquiry
• Marketplace
• ASIN
• Video ID
As you can imagine, they were extremely unhelpful and emailed me back thinking I was trying to remove a review!
It clearly states the inquiry type, so how they came back to me 3 times with the same response is crazy. Incompetence at its finest.
I'm not getting anywhere with seller support, can anyone here help please?
I shouldn't have to guess what Amazons problem with my video is, why is it so difficult to tell me what the issue is?
All the best,