My product video keeps getting rejected due to medical claims, so I took out the medical claims and re-uploaded, only for it to be rejected for the same reason again.

I have messaged community help, but they keep thinking its a review I am talking about! No matter how many times I tell them, its Amazon, they keep coming back with the same response, very frustrating!

Hi,

I hope all is well.

I've raised 3 cases on this and still haven't had a helpful response, so I thought I'd give it a try here.

My product video keeps getting rejected due to medical claims, so I took out the medical claims and re-uploaded, only for it to be rejected for the same reason again.

So instead of me guessing what Amazons problem is with my video, I raised the issue with seller support, who advised to email reviews-help@amazon.co.uk with the following:

• Inquiry type: video rejection dispute or general video moderation inquiry

• Marketplace

• ASIN

• Video ID

As you can imagine, they were extremely unhelpful and emailed me back thinking I was trying to remove a review!

It clearly states the inquiry type, so how they came back to me 3 times with the same response is crazy. Incompetence at its finest.

I'm not getting anywhere with seller support, can anyone here help please?

I shouldn't have to guess what Amazons problem with my video is, why is it so difficult to tell me what the issue is?

All the best,

Hi Team ,

There are few product where listing video still live while there video available in backend , please help