Opened package wants refund

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Seller_Rg2ksXymo1wHU

Opened package wants refund

Hello,

A customer returned a product as they said it was an unwanted gift. We have the item but the cellophane has been opened rendering the item unsellable now.

Must we refund or can we say unfortunately you opened it so no refund?

Please advise.

Kind regards
Michelle

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7 replies
Tags:Customer, Refunds
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Seller_6sxtIS0RbZ5k7

The customer is allowed to open the product to inspect it, you can make some reduction for the fact that you can no longer sell it as new but you do have to refund.

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Seller_sFEUMUfeW5484

Go into the return request and you will see the new options available to you.

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