Is there a Bug in the Amazon software or do we have a glitch
We have a serious issue with our listing and need to speak to somebody in the UK by phone or even better via teams who is able to sort a technical issue where the listing is showing either FBA and FBM at the same time or just FBM even though we only do FBA, nobody through the normal routes via Seller Central can sort it. We have tried all the suggestions from Amazon and nothing is resolving the issue. Sales have plummeted as 85% of our listings are now inactive so stock is now in stranded. if feels like the somebody is changing the settings and we cant do anything about it.
7 replies
Seller_ZJhFeE3tNKzfh
If you through this page and click My Issue is Not Listed you can sometimes be offered a call back there.
Amazon won't be on Teams.
What is the ASIN though? It would surely be in your inventory as two SKU conditions?
Seller_i6S8knzW6zU6Z
Hi @Seller_xvXHI4V2jLTPi,
If some of your SKUs were mistakenly switched to FBM, you can easily switch them back to FBA yourself.
- Go to Inventory > All Inventory.
- Use the Fulfilled by filter (top right) to select Merchant, which will show only FBM listings.
- In the product list, select the checkbox in the header row to highlight all SKUs in the filtered view.
- At the bottom of the page, click the Select Group Action dropdown and choose Change to Fulfilled by Amazon.
- Once you’ve done that, give it about 15 minutes and then check your FBA Inventory again. The errors should clear up by then.
I hope this resolves the issue for you, but if anything seems off, feel free to share more details, and I’ll try to help further.
Kind regards, Michael
