Inventory lost by Amazon despite having UPS delivery receipt
I send 3 units of a large SKU to FBA via UPS.
I can see from the UPS tracking (including on seller central) that all 3 items were delivered but Amazon are only showing as having received 2. I tried to raise an investigation, but the only response we get is “we had a look, couldn’t find them so have concluded that you never sent the third item - and will not reimburse you”. This is despite me having the formal Proof of Delivery from UPS.
Is it right that, just because Amazon have lost the item (it’s a 600x400x400 18kg box!!) after it was delivered, it’s somehow my fault and they aren’t obliged to reimburse me?
9 replies
Seller_NoMNQDGnEW5Bx
Have you got the stamped BOL from UPS not just proof of delivery?
Seller_6q7RT1ZTvBVBn
Currently I’ve just got the PoD downloaded from the UPS website. I’ve also emailed them to ask if they can provide a copy of the stamped BoL.
Seller_NoMNQDGnEW5Bx
So your 3 units were 3 separate boxes and the ups BOL says 3 boxes and all the weights match?
Seller_6q7RT1ZTvBVBn
Yep. Three individual UPS tracking numbers, 3 boxes, weights and sizes correct. 3 confirmed delivered by UPS, Amazon say only 2 were delivered and it’s not their fault they can’t find the other one.
Seller_NoMNQDGnEW5Bx
Contact the MD with all your information, the invoice, the BOL, tracking etc, write a simple email without loads of waffle explaining whats happened and what you want
Good luck 
Seller_6q7RT1ZTvBVBn
I’m part of the Amazon LaunchPad programme, so have asked them whether they can investigate for me.
