Hello guys - i am sure that as amazon sellers we all receive regular messages from fraudsters , scammers and thieves all looking for "freebies" at our expense
Looking for a sensible reply to this one
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Message from amazon 05/11/24 : Dear Amazon Seller,
This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:
Product: B01898GE90 Order number: 206-0618560-3207545
Return requested: not applicable
Reason for contact: The entire package is missing and my address has not changed
Please respond to this request within 48 hours.
Thanks,
Amazon Customer Service
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"Customer" must have then realised that the tracking shows that he collected and signed for his package - next message from amazon 3 minutes later :
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Dear Amazon Seller,
This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:
Product: B01898GE90
Order number: 206-0618560-3207545
Return requested: No
Reason for contact: contact the customer as soon as possible because customer have not received the item and yet tracking details have been marked as picked up so please look into this and help the customer with full refund
Please respond to this request within 48 hours.
Thanks,
Amazon Customer Service
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My response this morning :
Item sent 15th october using Royal mail tracked & signed 24 service with tracking number NR009424625GB
Delivery attempted 16th october - no one available.
Delivery was re-booked by you for 17th october to a neighbours house - no one available
Package was then collected by you on october 24th at 4.13pm
Signature : Halid
I am sure that we are all aware that proof of I.D is required to collect a package from a post office or mail centre
The I.D MUST show the name and/or address and match the name on the package.
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Next 3 messages from "Customer" an hour ago - i am using apostrophes around that word - do we really call these people customers ?
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06-Nov-2024 13:59
I would like to have my full refund because my package was picked up by an unknown person who I do not know of. I do not have my order so I would like my money fully refunded please.
Thank you
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06-Nov-2024 14:01
Someone must have used a fake ID of me because only I was meant to pick up the order. I had told no-one to pick up my parcel
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06-Nov-2024 15:39
Also, recently my email was hacked into as I was getting emails from people saying thank you for your email, so the person must have got into my email to know the tracking number and where it was being held at. So can I please have my full refund
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The "customer" is now suggesting that an unknown person found out that he had a package to be collected at a local post office , then produced fake I.D (so he also knows the guys name & address) , picked up the package and signed for it !!
The item is a beanie hat - value £9.75 - REALLY !!!
Now we all know what we would like to write in our reply - but we also know that we just cant , and instead we need to come up with a sensible business-like reply - looking for any good retorts to this total nonsense
Already know that his next move will be an A-Z claim - my thoughts are that amazon will refund him , but not debit me as it is a tracked/signed item using "buy shipping"
Why would they even entertain this garbage - the most customer friendly company in the world - the customer is always right !! only message they send out is that these people are welcome to scam anyone on their platform and that amazon or the seller will pay for it - this must cost them (and sellers) millions and they do it to encourage these people to come back and "buy" again and again - and repeat the process
From this "customers" messages and replies - it is not his first time doing this
Easy option for me would be to refund the person and move on - but i am not doing it on principle , we all work hard in our small businesses and things like this just make my blood boil !
