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Brand approval application was rejected due to images being flagged as computer-generated, but all images submitted were unaltered and taken with my phone.
Recently I have began the process of brand registry, I have applied four times (1 example Case ID 10823615532) and been rejected and currently i am on my fifth time (current Case ID 10829460202). Each time i get the same issue - "The documents provided are not acceptable for Brand Registry. The images should not be computer generated and must be of the physical product that you intend to sell on Amazon. We ask that you submit at least one image of your product or product packaging as part of the application" .
This makes no sense as each time I've used different images (ones with clear backgrounds and without clear backgrounds, with hands and without hands, with and without packaging, various angles to showcase the logo) all capturing the entire product taken from my mobile phone. I have never added any sort of filter or altered the look of the images in anyway so what am i doing wrong because they are all in the recommended file size and format and i have double checked in the guidelines given to me.
I understand that I need to reapply for brand approval, but I need guidance on what changes I should make when uploading product images to ensure approval.
2 replies
Sarah_Amzn
Hello @Seller_cdziTkvR10Ijz,
Welcome to the Forums!
This is Sarah with Amazon.
According to the last communication in this Case ID, your Brand Registry application for the brand has been approved.
Could you please confirm if this issue is now completely resolved?
Kind regards,
Sarah.
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