Brand name changed on listing
Hi there,
I'm having a technical issue with one of my brands (Koju) listing. We own a brand called Koju, which is enrolled into Amazon’s brand registry and has been for many years. Yesterday I edited one of my listings, to make some updates (ASIN: B0BSVJCP59), however after saving the listing the brand name has partially changed to a random brand name called "AONELAS". No idea what is going on!
We created this listing a couple of years ago and it has always been under our brand name Koju and is connected to our brand registry account and has Koju A+ content etc. So I have no idea how this happened or is even possible.
On the front end it shows "AONELAS" under the brand name section and store name, however when you click into the "AONELAS" store name, it takes you to my brand Koju store. This ASIN can then we found in my Koju store. In the listing editor, it shows Koju under the brand name section which is greyed out and can’t be edited, however in small writing above this it shows "AONELAS". Please see screenshots.
This is clearly some strange technical glitch or error on Amazons side. I have been trying to get seller support to help with this issue, however we're just going around in circled and I keep getting copy and paste responses saying that they cannot change brand names on listing. They clearly do not understand the issue / what is going on here. Can any of the Amazon forum mods please help?
Brand name changed on listing
Hi there,
I'm having a technical issue with one of my brands (Koju) listing. We own a brand called Koju, which is enrolled into Amazon’s brand registry and has been for many years. Yesterday I edited one of my listings, to make some updates (ASIN: B0BSVJCP59), however after saving the listing the brand name has partially changed to a random brand name called "AONELAS". No idea what is going on!
We created this listing a couple of years ago and it has always been under our brand name Koju and is connected to our brand registry account and has Koju A+ content etc. So I have no idea how this happened or is even possible.
On the front end it shows "AONELAS" under the brand name section and store name, however when you click into the "AONELAS" store name, it takes you to my brand Koju store. This ASIN can then we found in my Koju store. In the listing editor, it shows Koju under the brand name section which is greyed out and can’t be edited, however in small writing above this it shows "AONELAS". Please see screenshots.
This is clearly some strange technical glitch or error on Amazons side. I have been trying to get seller support to help with this issue, however we're just going around in circled and I keep getting copy and paste responses saying that they cannot change brand names on listing. They clearly do not understand the issue / what is going on here. Can any of the Amazon forum mods please help?
4 replies
Seller_zKEt2RiaID5EU
Hi Stella,
I had this a while ago.
What I did was essentially spam seller support in every direction. I opened around 15 different tickets all different wording and a different approach. , with each of them having around 30 responses. I emailed managingdirector@amazon.co.uk with a full explanation of what happened, with every image and sales data I possibly had.
And I'm going to be honest with you: nearly every reply I ever received said that it was" not possible" but in seven days, the brand name was reverted back to my own.
Something must have gotten through to someone, and i hope you can gett his reverted, its a horrible thing to happen.
I hope you get this fixed.
Seller_GbSfKvtu8DyDi
Could any of the Amazon forum mods please help here: @Simon_Amazon @JiAlex_Amazon @Winston_Amazon @Maja_Amazon @Roberto_Amazon
Roberto_Amazon
Hello! @Seller_GbSfKvtu8DyDi
This is Roberto. Thank you for highlighting this issue in the Forums, I understand this is a terrible experience to deal with, I have confirmed our Seller Support team is currently working with different teams to resolve this in the case: 10530810192.
I acknowledge this has taken a while to resolve, but I can assure is being worked on correctly. For the time being, please follow up in the existing case and if the case is closed without a favourable resolution, please reply here.
Regards,
Brand name changed on listing
Hi there,
I'm having a technical issue with one of my brands (Koju) listing. We own a brand called Koju, which is enrolled into Amazon’s brand registry and has been for many years. Yesterday I edited one of my listings, to make some updates (ASIN: B0BSVJCP59), however after saving the listing the brand name has partially changed to a random brand name called "AONELAS". No idea what is going on!
We created this listing a couple of years ago and it has always been under our brand name Koju and is connected to our brand registry account and has Koju A+ content etc. So I have no idea how this happened or is even possible.
On the front end it shows "AONELAS" under the brand name section and store name, however when you click into the "AONELAS" store name, it takes you to my brand Koju store. This ASIN can then we found in my Koju store. In the listing editor, it shows Koju under the brand name section which is greyed out and can’t be edited, however in small writing above this it shows "AONELAS". Please see screenshots.
This is clearly some strange technical glitch or error on Amazons side. I have been trying to get seller support to help with this issue, however we're just going around in circled and I keep getting copy and paste responses saying that they cannot change brand names on listing. They clearly do not understand the issue / what is going on here. Can any of the Amazon forum mods please help?
Brand name changed on listing
Hi there,
I'm having a technical issue with one of my brands (Koju) listing. We own a brand called Koju, which is enrolled into Amazon’s brand registry and has been for many years. Yesterday I edited one of my listings, to make some updates (ASIN: B0BSVJCP59), however after saving the listing the brand name has partially changed to a random brand name called "AONELAS". No idea what is going on!
We created this listing a couple of years ago and it has always been under our brand name Koju and is connected to our brand registry account and has Koju A+ content etc. So I have no idea how this happened or is even possible.
On the front end it shows "AONELAS" under the brand name section and store name, however when you click into the "AONELAS" store name, it takes you to my brand Koju store. This ASIN can then we found in my Koju store. In the listing editor, it shows Koju under the brand name section which is greyed out and can’t be edited, however in small writing above this it shows "AONELAS". Please see screenshots.
This is clearly some strange technical glitch or error on Amazons side. I have been trying to get seller support to help with this issue, however we're just going around in circled and I keep getting copy and paste responses saying that they cannot change brand names on listing. They clearly do not understand the issue / what is going on here. Can any of the Amazon forum mods please help?
Brand name changed on listing
Hi there,
I'm having a technical issue with one of my brands (Koju) listing. We own a brand called Koju, which is enrolled into Amazon’s brand registry and has been for many years. Yesterday I edited one of my listings, to make some updates (ASIN: B0BSVJCP59), however after saving the listing the brand name has partially changed to a random brand name called "AONELAS". No idea what is going on!
We created this listing a couple of years ago and it has always been under our brand name Koju and is connected to our brand registry account and has Koju A+ content etc. So I have no idea how this happened or is even possible.
On the front end it shows "AONELAS" under the brand name section and store name, however when you click into the "AONELAS" store name, it takes you to my brand Koju store. This ASIN can then we found in my Koju store. In the listing editor, it shows Koju under the brand name section which is greyed out and can’t be edited, however in small writing above this it shows "AONELAS". Please see screenshots.
This is clearly some strange technical glitch or error on Amazons side. I have been trying to get seller support to help with this issue, however we're just going around in circled and I keep getting copy and paste responses saying that they cannot change brand names on listing. They clearly do not understand the issue / what is going on here. Can any of the Amazon forum mods please help?
4 replies
4 replies
Seller_zKEt2RiaID5EU
Hi Stella,
I had this a while ago.
What I did was essentially spam seller support in every direction. I opened around 15 different tickets all different wording and a different approach. , with each of them having around 30 responses. I emailed managingdirector@amazon.co.uk with a full explanation of what happened, with every image and sales data I possibly had.
And I'm going to be honest with you: nearly every reply I ever received said that it was" not possible" but in seven days, the brand name was reverted back to my own.
Something must have gotten through to someone, and i hope you can gett his reverted, its a horrible thing to happen.
I hope you get this fixed.
Seller_GbSfKvtu8DyDi
Could any of the Amazon forum mods please help here: @Simon_Amazon @JiAlex_Amazon @Winston_Amazon @Maja_Amazon @Roberto_Amazon
Roberto_Amazon
Hello! @Seller_GbSfKvtu8DyDi
This is Roberto. Thank you for highlighting this issue in the Forums, I understand this is a terrible experience to deal with, I have confirmed our Seller Support team is currently working with different teams to resolve this in the case: 10530810192.
I acknowledge this has taken a while to resolve, but I can assure is being worked on correctly. For the time being, please follow up in the existing case and if the case is closed without a favourable resolution, please reply here.
Regards,
Seller_zKEt2RiaID5EU
Hi Stella,
I had this a while ago.
What I did was essentially spam seller support in every direction. I opened around 15 different tickets all different wording and a different approach. , with each of them having around 30 responses. I emailed managingdirector@amazon.co.uk with a full explanation of what happened, with every image and sales data I possibly had.
And I'm going to be honest with you: nearly every reply I ever received said that it was" not possible" but in seven days, the brand name was reverted back to my own.
Something must have gotten through to someone, and i hope you can gett his reverted, its a horrible thing to happen.
I hope you get this fixed.
Seller_zKEt2RiaID5EU
Hi Stella,
I had this a while ago.
What I did was essentially spam seller support in every direction. I opened around 15 different tickets all different wording and a different approach. , with each of them having around 30 responses. I emailed managingdirector@amazon.co.uk with a full explanation of what happened, with every image and sales data I possibly had.
And I'm going to be honest with you: nearly every reply I ever received said that it was" not possible" but in seven days, the brand name was reverted back to my own.
Something must have gotten through to someone, and i hope you can gett his reverted, its a horrible thing to happen.
I hope you get this fixed.
Seller_GbSfKvtu8DyDi
Could any of the Amazon forum mods please help here: @Simon_Amazon @JiAlex_Amazon @Winston_Amazon @Maja_Amazon @Roberto_Amazon
Seller_GbSfKvtu8DyDi
Could any of the Amazon forum mods please help here: @Simon_Amazon @JiAlex_Amazon @Winston_Amazon @Maja_Amazon @Roberto_Amazon
Roberto_Amazon
Hello! @Seller_GbSfKvtu8DyDi
This is Roberto. Thank you for highlighting this issue in the Forums, I understand this is a terrible experience to deal with, I have confirmed our Seller Support team is currently working with different teams to resolve this in the case: 10530810192.
I acknowledge this has taken a while to resolve, but I can assure is being worked on correctly. For the time being, please follow up in the existing case and if the case is closed without a favourable resolution, please reply here.
Regards,
Roberto_Amazon
Hello! @Seller_GbSfKvtu8DyDi
This is Roberto. Thank you for highlighting this issue in the Forums, I understand this is a terrible experience to deal with, I have confirmed our Seller Support team is currently working with different teams to resolve this in the case: 10530810192.
I acknowledge this has taken a while to resolve, but I can assure is being worked on correctly. For the time being, please follow up in the existing case and if the case is closed without a favourable resolution, please reply here.
Regards,
