New item Marked Defective
One of my ASIN has been delivered to the FBA warehouse but are marked defective upon receiving.
We understand that there might be defective during delivery but if you send in 1000 unit and out of the 1000 unit a single ASIN with 100 unit are classified as defective. This is unbelievable and does not make sense at all. The worst they would not hesitate to investigate them.
Is there any moderator would look into this? Please help
Case ID:17734711391
@Danny_Amazon@Topher_Amazon@Glenn_Amazon@Dougal_Amazon@Blake_Amazon@Sandy_Amazon@Michelle_Amazon@Tatiana_Amazon@Manny_Amazon@Jameson_Amazon@TaylorR_Amazon@Micah_Amazon@Emet_Amazon@CR_Amazon
4 replies
Seller_R7fgdIxQFYw3V
This problem can be solved. What's the reason? Please attach the email for me to check.
Jameson_Amazon
Hi @Seller_sUCPPgZ4lnYXh,
Thanks for reaching out on the Seller Forums! I just took a further look into your case 17734711391 and do see that Seller Support is actively reviewing your latest response within that case. Now, I do need that team to finish their review and the case to close before I can potentially escalate this situation further, if needed.
Please continue to keep an eye on this case for an update from the team. If this is not resolved once you hear back and the case is closed, please let me know.
All the best,
Jameson
