Valid tracking issue
Hi,
Has anyone else seen their valid tracking rate drop? I've investigated the orders affected, and the all appear to be orders we've received and shipped on the same day (a day earlier than the ship by date. We've been doing this for years, as our cut-off time on other channels is 10:30am rather than midnight like Amazon, so we just treat all channels the same and ship everything received by 10:30am on the same day. This has never affected our VTR before, but from around 24th Oct it's effecting our rate, which has now severely dropped? Is anyone else experiencing this?
Thanks
15 replies
Seller_76AUwmqvSyRIM
VTR has nothing to do with shipping on time but which service you used and how you mark the orders as despatched.
Were they letters (not large letters)? If so, you need to buy shipping from Amazon on those orders that are letters.
If not, maybe you marked them as despatched in a different way to your usual method. Download your VTR report and post it here with columns expanded so that we can check and advise.
Seller_Hp3OsXWzEtgt4
In case anyone is having the same issue, our Integrator Linnworks has just confirmed the following
Hello from Linnworks,
On October 23, 2024, following an update requested by Amazon Developer Support, a change was implemented in how Linnworks sends carrier information on shipments to Amazon.
What Happened:
Amazon instructed that the "carrierName" field could be left blank if the "carrierCode" field was present and matched Amazon’s accepted carrier values. As a result, the "Shipping Carrier" field appeared blank in the Amazon Seller Central UI for orders processed between October 23 and October 28, 2024. While some tracking numbers and carrierCodes were correctly sent and accepted as successful by Amazon’s APIs, some customers reported invalid tracking details in submitted orders. As soon as Linnworks was notified, system behaviour was reverted to continue sending the Shipping Carrier within “confirmShipment” operations.
Impact on Orders:
Some sellers received VTR (Valid Tracking Rate) notifications for “invalid tracking details” during this period, affecting only orders shipped directly by sellers.
Please Note: This issue does not affect orders fulfilled by Amazon (FBA) or those using Amazon Shipping.
Yours sincerely,
Philip Munro
Chief Customer Officer
