Check you Royal Mail Invoice!
My RM invoice came in email on Monday night. I didn’t look at it until quite late yesterday and I was shocked.
We get invoiced weekly. For the week 28/10 - 03/11 our invoice was £1510. For the week 04/11 - 10/11 our invoice was £2979 
Our order volume was up by around 20% on the previous week so I would have expected an invoice around £1800. I checked in C&D to match the figures on each day’s posting. The figures matched perfectly until 05/11 until 09/11. It says we posted items on 05/11 when we don’t work on Saturdays. I checked 3 months of previous invoices and we had never been billed for posting on a weekend before.
On 7 November it says we posted 150 items where we only posted 121.
On 8 November it says we posted 205 items where we only posted 135.
This was a few days after the data breach, so I don’t know if that has anything to do with it. I haven’t drilled down into which services we were overcharged for yet. That’s going to be very time consuming.
0 replies
Seller_7VbclcPFFRTnc
Did you generate an emergency manifest the day it crashed ?
Seller_Ce8pCzhbVPubz
I just checked the invoice I received yesterday for period 29/10 to 10/11 and it’s correct. I’ll see what the next one is like… which no doubt i’ll receive very very soon. 
Seller_saK5Ah2SaNYjL
@The_Little_Shop
Yes. I’ve never really used it.
I get my invoices via e-mail so I’ve never really needed to use it. I always check them and I’ve never spotted anything out of the ordinary before. This is also the first time we’ve had the “Sales Order Admin Charge LL or P” as well. 12 of them. This is even though we only sent 8 LLs in the month leading up to this invoice. Surely they can’t have all been mismeasured, plus some…
Last year we were much busier and our invoice for the same period was only £1900.
Seller_v38fdSKijKaIK
Yes I have errors of more tracked items than I have sent on clip and drop. Was told to complete this form https://www.royalmail.com/forms/contactfinance
Seller_2IqU6eYHmCUaV
The Saga goes on!
I received this Email from RM ON 3RD November
Important information about your invoices
Dear Rxx,
We are emailing you to apologise that we have incorrectly invoiced you some oversize surcharges. We’ve taken measures to prevent this issue from happening again and we have credited these surcharges to your account.
These will show on your next invoice as a credit as “tracked surcharge refund”. You can check your invoices on the e-invoicing portal. If you haven’t yet registered for e-invoicing or want to access your invoices online, you can do this here https://invoicing.royalmail.com/RMF/.
We’re sorry again for any inconvenience this may cause and thank you for your continued business.
Yours sincerely
Royal Mail Customer Services
Seller_z3y0OyK7uUdTP
Thanks for the heads up. Can anyone remind me of the exact dates there was the “data breach” issue? That would be useful on here for reference I think when cross checking invoices.
