Buyer doesn't like item but has thrown packaging away and refuses to return it
I have sold a framed print for £9 and am informed by the buyer that the print is too dark and they don’t like it. I have informed them that they can receive a full refund if they return the item but they say they are unable to return it because they have thrown away the packaging it came in. They are asking instead for £4.50 refund. There is an implied threat of a negative feedback if I don’t pay them this. Any ideas?
4 replies
Seller_PUgTge8LPB8FY
Only you can decide whether you want to make a goodwill gesture by falling in with their demand.
Likewise, only you can weigh up the risk of potential damage to your account if you stick to the rule of “no return, no refund”.
Seller_xUKHc5xSYJmI4
Hi
Is it a customised product?
Customised Products
For items with customisation options, including any product configurations, image personalisation, text inscriptions, or designs (such as engravings, monograms, embroidery, or embossing):
- You must notify the third-party Seller within 14 days of receipt.
- If the item contains personal configuration, inscription, or design on these products, the third-party Seller is not required to accept returns or exchanges unless the products are damaged or defective upon arrival.
- If there is a misspelling or error in the configuration, inscription, or design due to a mistake by the third-party Seller, you are protected per the Amazon A-to-z Guarantee.
- All product packaging (such as boxes) must be returned with the item.
