Use promotions and opt for a voucher code. You can then send the code to the customer. Set voucher use to 1 per customer and then you can use the same code for others.

There’s a better way to do this also which stops people from spreading the code around. Set up a money off promotion with whatever end date you wish, offer etc.

At Step 3, choose the following:

Claim code
Single-use claim code required

One redemption per customer
Yes

Claim Code Combinability
Exclusive

Once you save the promotion, click view and when it loads you should see a button along the top where it says “End Promotion”, one will read “Manage Claim Codes”. Click this one, and then follow the steps to create a unique one time use code. I have a couple set up for £5 and £10 which whenever a customer has had an issue I can simply create a code to give them and it’ll only be usable once.

Thanks for your help.

I’m newish to Amazon selling and find the procedures they have laid down to do anything convoluted to say the least.

I’ve sold thousands of items on Ebay where it takes seconds to send a particular buyer a special offer. After spending almost half and hour trying unsuccessfully to go down the promotions route and messaging the buyer to keep them informed I had to admit defeat… and just sent them the item free.

Thanks again for spending the time to give your help… I will have to get my IT department (my cousin Paul) to set up my system so in the future its all set up as per your advice.