Hello,

Three months ago, our products were blocked on Amazon due to a "Product Safety Issue" report. In response, we immediately provided all necessary documents, including an official confirmation of our products' compliance with the current standards and requirements, registered with the German Health and Safety Office (GIS). This documentation was attached to our appeal to confirm the integrity and safety of our products.

Despite this, our requests to unblock the products and resume sales are systematically rejected by Amazon with a vague justification: "Product Images non-compliant." We have carefully reviewed the requirements for product images on Amazon and are convinced that our materials meet all the criteria. Additionally, we have contacted Amazon customer support several times, but our efforts have not yet brought a solution.

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Could any of you suggest what else we can do to have our products allowed for sale again? Is there a detail regarding product images that we might have overlooked, or another appeal route that we might not be aware of?

We highly value your experience and any advice that could help solve our problem. Thank you in advance for any help and support.

Best regards,

Hi,

Why did Amazon deactivate my listing for a laptop backpack due to not submiting WEEE-Reg.-Nr(s)? Backpack is not an electrical or electronic component. What should I do to solve this problem?

Case: 10468966642

Hey everyone,

We’re facing an issue with our Facebook Counter listing being deactivated in the German marketplace due to an alleged EPR non-compliance. Amazon has classified our product under “WEEE - small equipment,” but this is incorrect. Our German EPR registration company has confirmed that the correct category should be "WEEE – small IT and telecommunication equipment."

Strangely, our Instagram Counter listing (which is the same product) has already been approved under the correct WEEE category, yet the Facebook Counter remains blocked. This seems like an internal classification issue on Amazon's end.

Has anyone dealt with a similar misclassification issue before? What’s the best approach to get Amazon to correct this and reactivate our listing?

Would love to hear insights from EPR specialists or sellers who have faced and resolved this issue. Appreciate any guidance!

Thanks in advance!

@Simon_Amazon @Jona_Amazon @Julia_Amazon @Glenn_Amazon