Return Reasons. What's the chance of Amazon ever fixing this?
Amazon shoppers, famously, have 30 days to simply " Change Their Mind ".
You’d think therefore, that it would be top of the " Return Reasons " list ?
It sort of irks getting return requests stating " quality not adequate " or " not useful for intended purpose ", or " wrong item sent ", when you really try to do your best, and of course none of that is true, simply the customer " Changed Their Mind ".
I guess it’s a bit pedantic, but given they are constantly finding new sticks to beat us with, that it’s a worry, that you open up your account health one day to find some new metric based on returns.
I no there is " No longer needed ".
But really, it is " Unused Product / No longer wanted / Changed mind / 30 day change of mind policy ".
What would possibly be wrong with including that ?
Of course there is nobody we would ever be able to speak to to suggest it … arggghhh
26 replies
Seller_DROodOAYHftnc
There is a ‘Make a Suggestion’ on the Contact us page under ‘Other Issues’
Seller_EJIX7rqDNQJi2
The return reason selected by your buyer doesn’t matter. It’s only advisory and you can completely ignore it when processing the return.
Provide the buyer your shipping address or an unpaid return label. Inspect each package as soon as you receive it and if you determine that no error was on your part, you won’t need to reimburse the buyer’s return shipping expenses and will be able to treat it as a discretionary return.
Keep in mind that you can also withold the cost of loss of value out of the refund if the item arrives back in a different condition than sent.
Seller_YropdiN8t2UD4
Actually, it seems “not useful for intended purpose” means “I didn’t understand what the product was for” rather than “can’t be used for what it was intended for by the product description/manufacturer/seller”.
Seller_1qKTBDbgtHefM
Im glad you’re not having the issue but that doesnt mean it is incorrect. It’s good that you’ve only had 1 complaint of that type and have not experienced the negative side of the return request reasons but I can assure you, they are monitored and recorded.
For example, if you sell 10 of a product and 5 are returned and the reason on all 5 is “defective”, Amazon will take the advert down and send you a message saying the return rate on this item is higher than it should be, what are you going to do about it, etc. You can put it back up immediately, but the fact remains they are monitoring these things in the background. You do not have to have had any contact with customers, just the return of the item and the return reason is enough to trigger a response.
I’m trying to find one of the emails, but its happened only a couple of times and in the last 2 years. They’re kind of buried in all the communications but I will post the message when I find one.
It’s not an official metric that you can look at anywhere, but they are making notes of what is being returned and why.
Seller_1qKTBDbgtHefM
Alert from Amazon on negative customer experiences of *********
Sent from: no-reply@amazon.com
Dear Seller,
Your ******* listing has been closed due to a negative customer experience rate of 10.0% (returns, refunds or customer service communications), which is considerably higher than the negative customer experience rate for similar listings. Please click on the link below (or copy and paste the link into a browser) for more details.
Product Information
-Product name: *****
-ASIN: ******
Total orders shipped: 83
Total defective orders: 8
Defect rate: 10.0%
Some recent customer comments include:
-90 year old lady found item difficult to use.
-Flimsy construction
-not at all convenient to use.
Seller_wziBnQYMKq2Uj
I would like to see Ordered in error top of the list simply because almost all of my returns are ordered in error.Media items ordered in the wrong format
