We have shipment delivered to DUS2, Germany on 26th Sep, nothing checked in, waited a month and shipment closed, now waited another month, 36 Days later shipment is closed.

Seller support is still useless by telling us to wait for 'shipment to become eligible for investigation' . Apperantly a shipment can only become eligible after it has entered receiving status which ironically has very little chance to happen.

Thank you for anyone can get us any suggestions on how to resolve this!

Shipment ID FBA15J9K3YSX

CASE ID 10504263352

The last shipment I made to Germany FBA warehouse closed with discrepancies. For some reason all the shipped items are missing.

Case ID: 10704163552

I was told that I will get reply from support in at most 48 hours. It's been 3 days but no replies yet.

Hello Sellers,

we have recently been facing issues with our shipments. When the shipment reaches FBA warehouse the warehouse says it is invalid and do not accept the shipment. when we try to contact Amazon to know more they say ask your carrier and even the carrier does not have more information except that they refused to accept the delivery. Our Carrier is FedEx, has anyone else facing this issue?