Damage to my property
Can anyone help.
I bought an item via Amazon FBA
The driver delivered it and HE CLEARLY BROKE OPEN MY POSTBOX, DESTROYING THE LOCK AND BOX
I have spent over an hour on the phone to Amazon who promised to respond, I spent another hour submitting phots of the damage, they promised to respond.
I have heard NOTHING - I have the driver BANG TO RIGHTS on CCTV but this I cannot upload to Amazon because of email limits
What Am I meant to do - I CAN UPLOAD TO YOUTUBE and then send Amazon the link. Why am I being fobbed off - the replacement Postbox was £54 and purchased through Amazon. We sell approx half a million a year via Amazon on our ‘selling’ account.
Why am I being ignored - who can I complain to becuase the help doesn’t have a ‘Damaged my Property’ link
Steven
50 replies
Seller_esvgLzKXw2YAl
You do realise, that is a seller forum and not for customers as such?
Just make your complaint and give them a chance to respond.
Seller_sSxf9ltVoIMz9
Yes Neil - I do realise this is a ‘I sell half a million a year, replace my £54 post box forum’. I made my complaint (1hour on the phone, + 1 hour providing still images). So hey I have traction as an Amazon delivery customer.
Is this the service my 700+ per week Amazon FBA delivery customers get?
Seller_zxJnC18NGRgpX
Still, at least AMAZON will just refund your order without investigation (Just Saying 
)
Seller_sSxf9ltVoIMz9
Oh and just to add - No one as yet has any suggestion as to ‘Who to complain to’. It’s not the person that provided the product - that we received ty - the product is perfect. So it ain’t their problem.
Seller_sFEUMUfeW5484
Was the driver an Amazon driver? Not another courier? If Amazon don’t help, then report as criminal damage, get a crime number and send that in to their head office.
Seller_tgcBp5KmyF12h
I would watch amazon don’t take over ur half a million orders or money made…
Buy a new one with all the cash you have… We have more important things to deal with that a bird box lol
Sorry it had to be said 
Seller_sSxf9ltVoIMz9
Just to point out 500k turnover is not 500k profit - though I did pay Amazon over £92,000 last year.
It’s not the £54 it’s the wasting 2 hours of my time and (two weeks later) nothing, blanked, ignored, not a call or email, or case raised (though I was promised there would be)
Toi respond to the ‘box must be shoddy’ - Really, it was an external box sold on Amazon and was the ‘Amazon choice’ product.
There aren’t many ‘customers’ who pay a company £92,000 who would expect such poor service.
And finally I repeat, There is no way I can find to report ‘Damage to my property’, I could complain about the order, but I got the product. In the Amazon help there is no ‘you broke my house’ subject. No number to call and no way to request a call (that I can find)
Seller_r14NdyLFxbzeU
property damage only becomes a actionable act when the observed act is reported to the authorities (crime reference number), all others actions are preventative or limitation of possible action on the employer of the driver - thus optional and open to interpretation
in short the actions must be deemed worthy of actionability in order to resolve, so it is ‘causa agendi’ vs ‘actus reus’ so do you have ‘reason to act’ or is it to avenge ‘the guilty minded’
clearly destressing even after 2 weeks and can understand your strong feelings
