Hi,
Just checking in, to see if anyone is experiencing anything similar to me at the moment with regards returnless refunds against food products (specifically pet category in our case).
Have been selling on Amazon for years now (pet food + other items), and this has only become a major issue in the last 2 months - I have never had this happen with pet food before, and definitely not on this scale - it feels like someone or somwehere information is out there that basically customers can scam Amazon businesses through this returnless refund policy - specifically food items.
In the last 2 months we have had 13 amazon returnless refunds against food items, ranging from £10 to £60 in value, I have managed to claim back via SAFE-T claim for a few of these, however the main issue is how this is handled by Amazon, when you open the SAFE-T claim you get copy and paste responses and NEVER get told the actual reason for the return only that it is your fault -
"We have denied your reimbursement request for order ***-*****-**
Why is this happening?
The reason behind this decision is that the item is classified as non-returnable and the reason why the buyer requested a refund is considered the seller's responsibility."
But if you ask what the reason is, they will not supply it - surely this is unnaceptable? How is Amazon expecting us to resolve issues going forward and reducing these issues if we are not supplied the return reason, also without knowing the return reason, how are we or Amazon supposed to know that this is our (the sellers) fault?
I expect they dont want to supply any reasons against these issues to be sure that it is very difficult for you to claim against these returnless refunds. Most likely the customer is complaining about something or other and the easiest way to resolve for Amazon is just to refund as they know we will be taking the overall loss - not them.
Anyhow, anyone else experiencing this???
Many thanks
Mike
