We have an ASIN that won't allow us to create a shipment, and we encountered an issue when trying to follow up on this problem. After consulting Amazon customer service, they informed us that our products are restricted. However, they were unable to provide a reason for the restriction or offer an effective solution. We feel very helpless, as multiple cases we've opened have not resolved the issue. Has anyone else experienced a similar situation?

We encounter an error when attempting to create a shipment, unless Amazon marks the error as resolved. Shipment creation has been temporarily deactivated, and we are unable to create shipments at this time. For more information, Amazon has indicated that our ability to create shipments is temporarily disabled.

My product size: 249*21*18cm, weight: 19kg

It belongs to heavy and bulky goods

I was able to create shipment plans normally before, but now the system reports an error: This product must be removed from the shipment because there are currently no fulfilment centres in the destination country capable of receiving the product.

What is the reason for this, I contacted the seller support team has been half a month, has not been resolved.