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Do I now have to send all overseas postings TRACKED as my VTR has plummeted overnight
0 replies
Seller_ZJhFeE3tNKzfh
The policy page still states that VTR only applies to domestic or out of China deliveries.
Apparently there are some issues with some sellers where Royal Mail isn't tracking correctly, and another thread this morning said it was now picking up international orders - though amazon haven't stated that this is now policy (which I know is hardly a comfort given amazons propensity to shoot first, ask questions later).
Seller_ZVAz3d5lZuGid
VTR is only for domestic shipments, so there is maybe another reason for your VTR to have dropped - though there have been a few posts about this happening to others over past week or so.
Seller_zQYEhPptUDHAN
I asked Amazon Help about this and from what the reply says All post albeit Domestic or Overseas now has to be tracked
and is counted against the VTR
Seller_MGIfFYxXbltB5
Anyone got anyupdeas on this as I am having the same issues and seller central saying they should be tracked
Sakura_Amazon_
Hello @Seller_zQYEhPptUDHAN,
Could you please share the case ID to the Seller Support Team so I can check it ?
Thank you @Seller_ZVAz3d5lZuGid and @Seller_ZJhFeE3tNKzfh for your answers !
Regards,
Sakura
Sakura_Amazon_
@Seller_zQYEhPptUDHAN , Thank you for the case ID. I see that the case is still pending Amazon's response.
Please let us know here when you get an update.
In the meantime, I contacted the relevant Partner Team to review your situation. I included @Charlie as well (I have an issue with tagging you).
Let me know if you get any updates or your VTR report changes.
Regards,
Sakura
Sakura_Amazon_
Dear Sellers,
If you experience the same situation, please let me know here and share the following information:
- Case ID opened to Seller Support
I am monitoring this thread, and I have contacted our Partner Team to review it.
Regards,
Sakura
Seller_nRhZxElkqUPAM
Hi there
can you add ours too
Case: 9887113932
SS keep trying to close the case with unhelpful resolution.
Thanks
Sakura_Amazon_
Hello Sellers,
Thank you for coming back and providing the data that I asked for. Also, I reviewed the Seller Support answers that you shared here.
I am still working on it, but I will get back to you once I receive any updates.
Regards,
Sakura
Seller_U2vIAHLufUGPJ
Hi all,
We are experiencing the same issue as other sellers here. Orders with earliest delivery dates of around the 11th of May that are outside the UK are flagged has having invalid tracking.
These orders are mostly being sent normal royalmail airmail large letter (DG4) and have the customs tracking number posted to amazon. We have
I too need help urgently.
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