Amazon unable to answer what the Other Fees account for
I recently came across an Amazon seller page (not seen before) . Listing sales, sellers fees, refunds etc. I also noticed a column other fees, I rang them to ask what the £61 other fees for January was and incidentally £200 in November. They were unable to explain on the phone, said they would get back to me, then asked for further information ! This was on 5th March, weekly I get an email saying we are looking into this and will get back to you when we have an answer. Any idea how/who with I can escalate this with, as I find this completely unacceptable.
0 replies
Seller_EJIX7rqDNQJi2
If you would like someone to help you, I would advise you to post a screenshot of the page, where you are seeing these fees.
Seller_z6B2L9xab6HlP
This page? (Reports > Payments > Statement view).
If it is this page you can find the details of the transactions in Reports > Payments > Transaction view > Filter view by: Other
Seller_0pkMTMROIPEmY
“Other” tends to be only FBA or Amazon Reimbursements money paid back to you, by clicking this figure shows you the breakdown summary of exactly what Order or Reimbursement ID this relates to, bear in mind Remibursements are treated as VAT Exempt payments.
Seller_pefoppG9oOXBR
Here is the screen shot it’s the -£63.33, if you click on it you can’t see what it relates to. It isnt’ a refund or FBA, I was on the phone to them for ages looking into this and they couldn’t throw any light on it.
Seller_0pkMTMROIPEmY
Try looking at is as @BarryM suggest Reports > Payments > Statement View this is what we always use, select the same time period as the query , you can then click the amounts to view the breakdowns.
Seller_z6B2L9xab6HlP
Previous unavailable 120.78
End unavailable balance -184.10
Total -63.32
FBA fees -0.01
Total Other fees -63.33