Should I be worried? Locked out of account
I think this is a bit strange, just wondered if it was just me of if anybody else has had this issue?
This morning tried to log in and password wouldn’t work. I didn’t panic straight away as has know to play up for 5 minds every six months or so. But after half an hour still wouldn’t let me in.
I know 100% that password was correct as it is unique and I have 2 step thing on and I haven’t clicked on any emails etc. So then I requested a new password sent to me and then I change password etc and i’m back in. Trouble is no bank details were held so had to re-input them all. Then hours later I noticed it had been put in holiday mode (that’s why I hadn’t sold anything!).
So question is, has anybody experienced anything like this? Should I check anything else (no bank details have been changed and full amount of money still in my account). There were no new alerts etc.
The only major think I did was yesterday change my European bank accounts over to a new one (Use World First and they are changing bank accounts)
Thanks
Mark
0 replies
Seller_vMjPD0eUEzYSb
Yes!
Same thing happened to us on Monday. Locked out after changing 4 bank accounts of EU marketplaces.
My advice on another post is to change bank details one a day over a period in the hope that the prob doesn’t occur.
I have just one account left to update tomorrow, to be back to square one.
Seller_pkrymYnzonxd5
I had the same issue on Tuesday evening, more than likely linked to changing bank details earlier in the day (only EU accounts).
Managed to get access to the account and everything looked ok apart from all bank details missing (including UK).
Added them back in on Wednesday morning and was locked out of the account again in the afternoon.
I ended up sending an email to seller performance to let them know I will not be adding the bank details until they confirm it is ok to do so. Waiting for response.
Seller_3KxTnT4BBvSZH
Thanks all for responding.
Glad it wasn’t just me and it is happening to a few other people.
Mark
