Appeal "Late Dispatch Rate"
Hi all,
Fairly new to selling on Amazon.
I had an order last week which was sent on time and delivered on time (I fulfill the orders myself, not FBA), but as I forgot to upload the tracking until the early hours of the following morning, this is showing as a late dispatch and I’m being penalised for it.
Is there any way to contact Amazon and have this removed, as they can see that it was sent and delivered on time (early, actually) from the tracking or do I have to suck it up for the next 30 days as my sales have died completely since this?
Thank you
5 replies
Seller_7VbclcPFFRTnc
unfortunately not
have they asked you to appeal ?
whats your current LDR %?
Seller_pTdEGyy3RCJTn
Hi @3AM_Retail_Limited,
I can understand that your concern is regarding Late Dispatch Rate. The tracking number could not be updated successfully in the early hours of the following morning.
Please go through the policy of Amazon to understand the fact and the polices given in the below link would be helpful to improve the Late Dispatch Rate:
https://sellercentral-europe.amazon.com/help/hub/reference/200285190?ref=sp_st_lsr_summary
For any kind of further assistance, you may contact the concern team by using the call me now button on the concern page or Seller Support team by clicking on help option in the seller central, and you may use the link given below.
https://sellercentral-europe.amazon.com/help/hub/support/browse-GB-your_account-other_account_issues
Thanks for reaching out to us.
Regards,
Danii
