Issues with the Supplier Verification Process for Legally Sourced Used items from Individuals

Hello, everyone in the forum.

Our company operates in compliance with Japan’s antique trade laws, verifying the identity of individuals who visit our physical store before purchasing pre-owned items from them. These products are then refurbished and listed on Amazon as used goods. Additionally, we have direct trade agreements with manufacturers, primarily for new products.

In the past, there have been cases where inventory was either lost within Amazon’s warehouses or incorrectly registered as a different product upon arrival. When requesting reimbursement, we are required to submit inventory verification documents.

Reference Policy Requirements:

https://sellercentral.amazon.com/help/hub/reference/GGA969XZCZZPEVY5

However, Amazon’s documentation requirements are designed for new products, making them unsuitable for our directly sourced used goods, which do not follow traditional procurement routes through manufacturers or distributors. This results in inconsistent and disadvantageous requirements for sellers, even though Amazon allows the sale of used items.

Another major challenge is that most of our used product suppliers are individuals whose identification is verified at the time of purchase. Providing their personal information to a third party like Amazon raises privacy concerns and makes compliance difficult.

Given these circumstances, I would like to seek advice from the forum community.

For large-volume sellers who source used goods directly from individuals under antique trade regulations, how do you protect your personal suppliers’ privacy, submit inventory verification documents, and obtain approval from Amazon?