Fraudsters' charter
I have recently started selling on Amazon again after a long hiatus and was shocked when an A-Z Claim made by a buyer was awarded against me, despite the order being fully tracked and the delivery signed for. I appealed the decision, but the appeal was rejected.
How can Amazon take the buyer’s side in this instance?? Surely this is creating a fraudsters’ charter if no matter what cast-iron proof of delivery the seller makes, a buyer can still register a successful claim against them, facilitated by Amazon?
0 replies
Seller_g9A9pMrqcDqa1
This has been going on for months and there are multiple threads on here. Buyers are routinely winning claims despite clear proof of delivery and bots are rejecting appeals with randomly selected reasons. Someone on another thread asked if Amazon is becoming the Wild West that Ebay once was for scammers and I’m afraid the answer is yes. This will only escalate as more buyers become aware through social media of how easy it is to do.
Seller_19xPhE8YgkmxW
Hi Stamps_Direct
Just curious - how did you get the parcel signed by the customer? Or was it Signed by the Postie “XP1” or some such?
The latter is usually dismissed, but an actual customer signature rejected would be news
Thanks,
Brian
Seller_CB62FcG0r4ROt
Thanks for your replies. It’s hard to say whether the signature is that of the actual recipient but on the tracking info page it states “Signed for by: recipient’s name”.
I would raise a small claim on this as I am sure given the evidence and the balance of probability, a court would find in my favour, but how to obtain the real name of the recipient to file the claim? All there is on the order is a Christian name and of course this could be fake.
Seller_g9A9pMrqcDqa1
I think you need to go to “Orders” then go to “Order Reports”
You then see “Request Report” and if you look on the right you’ll see “Add or remove order report columns” - click on that and you’ll see an optional column is billing.
That should show the surname as credit cards require a full name to authorise a payment but who knows with Amazon. The options may be different if you have an individual account rather than a pro account.
