6-years old Account deactivated after verification process

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Seller_im81tqpLUTpeX

6-years old Account deactivated after verification process

Hello everyone,

We're frustrated to see that our account was deactivated after regular verification process. Long story short - we've provided the standard business documents, Actual state certificate, bank statements, etc., and a month after - we've got suspended. I've tried to reach the seller support and they didn't give me an explanation or suggestion on how to proceed.

I'll be grateful if someone helps us to solve the issue, we're missing sales every day and a lot of items are stranded in the UK and EU warehouses because of this.

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11 replies
Tags:Account Health, Deactivated, Suspended
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11 replies
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Seller_im81tqpLUTpeX

Guys, we really need some help with this issue, after 3 weeks we will need to return all of our products to our warehouse, which will be expensive but if the account isn't reinstated, we'll have no other choice.

Could someone of the Amazon people check what is the problem with our verification?

@Sarah_Amzn @Ezra_Amazon @Jessica_Amazon_ @Winston_Amazon @Ash_AMZ @Maja_Amazon

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Abella_AMZ

Hello @Seller_im81tqpLUTpeX,

I'm Abella from Amazon, here to help you.

We greatly appreciate you reaching out to us with your inquiry. Rest assured, we will make every effort to provide you with the support and information you need.

I understand that you have a query related to Verification process. Let’s work together in finding the solution.

I'd genuinely like to assist you with the verification process. However, it would greatly aid us if you could provide the information requested by the team as per the Performance Notification. This will enable us to review the situation thoroughly and offer further assistance.

If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.

Regards,

Abella.

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user profile
Seller_im81tqpLUTpeX

Hey, guys, could someone of the Amazon people check what is the problem with our verification?

@Sarah_Amzn @Ezra_Amazon @Jessica_Amazon_ @Winston_Amazon @Maja_Amazon @Abella_AMZ

We're trying to reach the support but without any luck, all opened cases were closed.

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