Warehouse Damaged At Amazon FBA
Hi Everyone,
After a few years of selling on here, i’ve only just noticed i’m getting storage costs for warehouse damaged FBA items.
Ive checked the storage reports and I have around 15 different items showing as warehouse damaged, checked the FBA inventory and they are not there, so I cannot do anything with them such as return or destroy.
But on saying that - FBA warehouse damaged items, should be paid out via amazon warehouse disbursement. But I have been receiving storage costs for these warehouse damaged items.
Some of these items i’ve spotted, have not even been in stock for over a year as they were 1 off stock clearances.
As anyone else experienced this ?
Ive sent an email to amazon, but i never get much luck with SS.
Best regards Mike
19 replies
Seller_x1xMSBwZsJrTE
I can’t say I’ve checked, but nothing in what you say surprises me.
I’ve recently raised a number of cases both here and in the US around inventory management issues. Their inventory management is appalling and the way they muddy the waters and use smoke & mirrors to hide what they are doing is unacceptable.
I’ve caught them out quite a number of times and they always deny everything and try to fob you off. Then when you persist they give links that sometimes seem plausible until you dig further.
They’ve become so big they haven’t really got a clue what’s going on, so they’ve designed their system in such a way that whatever happens they win and you loose.
It’s basically fraud with ultimate deniability.
Seller_3u63TG7fpfnG6
its becoming more common i still have one showing from last june, i cannot get rid of it so i am paying storage costs on something not there, but to cover their tracks its either damaged in warehouse lost in transit or they deny you sent it in, which is what i am going through now, having to prove it, they have made that process so complicated our property becomes amazons as soon as you send it in, its a monopoly without rules or accountability it is fraud i am hoping someone will take them on ie via the press
Seller_IjUdXgfytlivr
I try to do a bit of a stock take every 6 months for my FBA inventory. It is a bit hard as it is all in the Amazon Warehouse(s) and the only thing to do is cross referrence my records with the live inventory.
Do note that they have a 18 month cut off for investigating stock errors. I noticed there was a missing FBA unit worth over £200 a few weeks ago, but it had gone ‘missing’ over 18 months ago so they claimed the records were unavaiable to check what happened.
The warehouse team(s) have been playing hard ball with missing and damaged stock for over a year now. It is very hard for them to admit responsibility for anything recently.
Seller_ZOZTdubuqFBLp
I have to honest and say that when I used FBA the number of ‘returns’ ‘damages’ and other reasons to charge my account was silly. However, I was able to keep on top of ALL charges that Amazon made to my account and as long as the fault was not mine they did refund and credit my account. I learnt that I needed to photograph EVERYTHING that I sent to them, inner and outer packing, bar codes, every stage of the process to build the pallet that I shipped to them ect ect. My experience was that whenever I had a dispute with a charge, as long as I could provide evidence that the goods had left me in perfect condition Amazon did refund my account. Not what you would call a partnership!! As you may have guessed I dont use FBA any more.
Seller_FBy6XrR1Pz3vv
If you check your reimbursement report you may find that Amazon have already reimbursed you for warehouse damaged stock. Either way if you always request a return of unfulfillable inventory you will often get a pop us saying that Amazon takes responsibility for the damage and will reimburse you.
Seller_GGzDKOkzQyKkd
I stopped using FBA for these very reasons. I got next to nothing for the stock they damaged and they kept charging me storage for items that had been sold and had not been in stock for a long time.
I just got completely fed up with their attitude that this is acceptable. Withdrew all my stock when they eventually managed to find it. For me it is more cost effective to have my own office and storage even although I have to obviously pay rent for this. It lets me keep full control of my stock and guess what, not one single item ever gets damaged.
Seller_XY8Sd5gi7DxGl
On top of this they are removing distributor damaged items in auto removal orders and later on refusing to reimburse.
The time it takes to convince FBA support is very long. You feel robotic FBA support rather than sensible humans. I am sorry to say
Seller_XY8Sd5gi7DxGl
we received a tablet returned screen smashed. This was an FBA order. FBA support refused to refund saying its defective. Totally unfair
