Account has been deactivated
Hello, I just opened my account last month and haven’t started to sell anything yet. However, my account was deactivated suddenly. Meanwhile, I receive the email below. After I submit all of documents as requested, unfortunately they reply they don’t have enough information to reactive my account. I really don’t know what " enough documents " mean and where i could get help.
I will really appreciate it if anybody could help me out. Many thanks.
How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and provide one of the following documents in PDF, PNG, JPEG, or GIF format. The documents must be legible, authentic, and unaltered and contain the required information. We do not accept screenshots. The name and address on the document must match the information entered in Seller Central.
– A business license if applicable
– A utility bill dated within the last 90 days for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service with name and address visible
0 replies
Seller_esvgLzKXw2YAl
There will be a problem with one or more of the documents that you submitted.
Do they all match EXACTLY the information that you have put on Amazon for your profile?
The smallest of differences, can cause an issue as they are checked by bots and not human beings.
You also need to ensure that you have provided all of the documents that have been requested. And make sure that they are easily read. In the correct file formats etc.
Seller_NoMNQDGnEW5Bx
Have you submitted a utility bill as above in the name/address of your limited company?
Seller_HWQBmEqGmCI2v
Hello @GOLDEN_PARK_LIMITED,
This is Krish to help you with your concerns.
I understand your account has been deactivated.
To assist you better, we request you to kindly share the latest performance notification received after the documents were rejected.
The forums community and I are here to support you, please let us know how we can help you from this point forward.
Thanks and Regards,
Krish
