How to complain about a customer?
In order to protect Sellers from vexatious (or even fraudulent) Customers, we need to be able to complain about Customers so that Sellers can choose whether they wish to cancel an order from such a customer. Why does Amazon not have an option to feedback on a customer (like for instance eBay?)?
0 replies
Seller_SITNVuZK87zGK
Because Amazon wish to be the most CUstomer-centric company on Earth.
Depending on what the customer has done, there are routes to report them, but you will never know what happens.
Seller_lljyzgTxr5fgI
Yes, but it’s a very limited option. You cannot leave negative feedback for a buyer on Ebay; that option was removed years ago. There have been lots of threads on this issue over the years but Amazon never changes it’s position; the customer is king. As @osgood says, it’s all part and parcel of being “Earth’s most customer centric company”.
Seller_xUKHc5xSYJmI4
The issue is the reporting facility only works when you have received a communication otherwise you have to raise a case which comes back with a template response. Many sellers on here know the system is one sided it does not protect the seller. You cannot block buyers like eBay. The system appears to be designed to focus on buyers and not the sellers who keep losing money.
We have had many years of experience unlike the staff who we speak to who pass on the issue to another department which then passed to another department without a resolution because the policy does not cover the issue such as removing negative feedback when they have been refunded.
Some of the areas they could review is the feedback policy given the seller the opportunity to address the matter. Removing negative feedback from buyers who are abusing the feedback system.
Seller_3yhYGU61cigbH
Amazon is what it is. You either choose to sell on the busiest platform available along with all it’s trials and tribulations or you don’t.
Seller_DROodOAYHftnc
In a bygone era you could leave customer feedback, but that disappeared many years ago - really cannot remember when.
Seller_BuNMsd0so0Amp
In the (very) early (zShop) days you could leave feedback for buyers.
Even after it changed to Marketplace I think you still could - for a few years.
Can’t remember if it could be negative or only positive like ebay is now.
I think amazon removed this facility completely from Marketplace around 2004.
I really don’t see them evar going back to it.
Seller_jeHAq028Nn59S
Whilst Amazon make money out of each sale, regardless of customer experience, they have no reason to permit any kind of exclusion via blocking fro FBM, it will not happen.
Even customer returns for FBM (via Evri/Royal Mail or whoever they now use) makes Amazon money with the refund at first scan. Make no mistake, Amazon will not be paying the same price for the return process that is deducted from your account, it’s going to be heavily negotiated discounted prices. Only 1 winner here.
It’s the biggest reason we went 100% FBA. We also offer custom products outside of Amazon, but the thought of offering those on Amazon makes my stomach churn. We have done our stint on FBM, definatley not for the faint hearted. With the customer so important, the risk of losing an account, income and staff its just not worth it for us.
The reality is there is a selection of customers that know the power they have with the press of a few buttons…
Seller_lljyzgTxr5fgI
I was just thinking that maybe we should all write a letter to Santa…with our “wishlist” for Amazon in 2023?
I’d start mine with:
Dear Santa Bezos (I know you’ve semi retired but everybody knows you) 
Equal treatment and fairness for both buyer and seller, not favouring one side or the other.
followed by:
No A-Z’s where postal/courier records prove that an item has been delivered (no matter where it was “allegedly” delivered)
Seller_gOlDFgS5Li5Jc
complain about a customer this is amazon i think you have been at the xmas booze early
Seller_aovSrGTvHBnnz
You have a good point but I think at this point we should just accept it as part and parcel of selling on here. Amazon won’t change their stance on it.
I have factored it into my cost and I’ve stopped worrying about it unless from a customer so blatantly egregious.
In the past, a lovely customer bought 4 pairs of wedding shoes (FBA), 2weeks later, complained via email that shoes do not look lke the pictures and then returned them, all worn (covered in mud and grass) presumably from wedding. Amazon sent them full refund and returned the shoes to me. I complained to SS tirelesly and they were just like ‘meh’ 
so at that point I started factoring in the % into every unit I sell and I stop losing sleep over it.
One thing though, I would like to know if amazon would’ve provided the full refund to same customer if they’d bought products ‘sold by amazon’
