Laugh of the Day
I have been in conversation with seller support over the couple of days regarding various Amazon polices.
And the laugh of the day reply from them is that Amazon strictly follow their own policies 100%
I am waiting a response from them on how they justify this with just for example A-to-Z with buy shipping
Laugh of the Day
I have been in conversation with seller support over the couple of days regarding various Amazon polices.
And the laugh of the day reply from them is that Amazon strictly follow their own policies 100%
I am waiting a response from them on how they justify this with just for example A-to-Z with buy shipping
10 replies
Seller_4AYDPBgxe3aZm
The best one I have had lately is when I pointed out that one of their policies clashes with UK Law (Not illegal but puts the seller in the position in that if we follow UK law our metrics take a hit), the response was that they only follow Amazon Policies not 3rd party policies lol.
Seller_ZJhFeE3tNKzfh
Seller_OC4AKQTpHwKwL
I think ours is best.
We had a refund yesterday. When we checked what is was for, no information could be found - there was "an error, please try later" remark. We did try late to get the same page.
I screen shot the page & sent it to SS & asked what the refund related to. I had the same screen shot sent back & there was an error.
We were later asked for more information, WHAT did they want? We had contacted them because we hadn't any information.
Still waiting for a response!
Great on here aint it?
Seller_3k8TDkmfIcQlM
Safe T claim
We have denied your reimbursement request for order //////////////
Why is this happening?
The issue that you reported is not eligible for reimbursement per our reimbursement policy.
Amazons safe t policy states
You can file a SAFE T claim if we refunded a customer on your behalf, the amount refunded to the customer has been deducted from your seller account and one of the following use cases applies:
1.If The customer has misused our return or refund policy.
A. A false return claim was made that "the Wrong item was sent" The mugs were different colour to the one ordered.
B. The mugs sent were the correct coloured mugs as ordered by the customer, being the correct colour and pattern as shown on the Amazon catalogue page with QC numbered silver warranty stickers applied to their bases and photographed.
2.If The item was damaged by the customer and returned to you in unsellable condition.
A. One mug from the set of 2 mugs returned has a sharp chip to its finish making it unsuitable for use.
3. If The returned item is materially different.
A, The returned mugs are a completely different colour and pattern from the mugs purchased from us on Amazon, fraudulently returned in the original box used to send the correct mugs.
Items ordered and sent were Others Pip Studio Set of 2 Large Blushing Birds Mugs Khaki 350 ml boxed. product identifier 8718924665022
Items returned are 2 Pip Studio 51002328 Flower Festival Mug with Handle Dark Pink 350 ml in wrong box. product identifier 8720604946314 (1 chipped)
2 attempts at appeal were denied even though Images were provided which clearly show the colour and pattern of the mugs sent. with warranty stickers applied to the bases, and images were also provided of the mugs returned which are a completely different set of mugs both in pattern and colour. No warranty stickers on the bases
It would now appear that the safe t claim will be denied when the customer returns the same type of item I.E any mug. It doesn't matter if they are not the same set of items as sent, or if they are damaged, just that they are the same type of item as sent
SAFE T! What a joke. SAFE WASTE OF TIME! Though I suppose it did SAFE Amazon money when it was denied.
Might try ordering a Rolex and the returning a Timex as the wrong item sent and see what happens.
Seller_VpTps3nNkV8hZ
And the laugh of the day reply from them is that Amazon strictly follow their own policies 100%
Responding to customers within 24 hours.
I received a response from Seller Support today. It apologised for the delay in responding to me. The message they were responding to was sent in September 2024!
Seller_AJxxLujbGDqaW
Unfortunately Amazon only use servers with AI and BOTS to run their business, the policies are loaded in and the computer with AI decides what to tell the seller support agent and they copy and paste the answer, no exceptions and no recourse to any human as the departments that have humans do not talk to seller support.
So if your issue is something that does not come under the policy or is a simple case of using common sense, then nothing will be done.
Amazon's total reliance on AI and BOTS with very little or no human intervention could be the downfall of Amazon in the near future.
Laugh of the Day
I have been in conversation with seller support over the couple of days regarding various Amazon polices.
And the laugh of the day reply from them is that Amazon strictly follow their own policies 100%
I am waiting a response from them on how they justify this with just for example A-to-Z with buy shipping
Laugh of the Day
I have been in conversation with seller support over the couple of days regarding various Amazon polices.
And the laugh of the day reply from them is that Amazon strictly follow their own policies 100%
I am waiting a response from them on how they justify this with just for example A-to-Z with buy shipping
Laugh of the Day
I have been in conversation with seller support over the couple of days regarding various Amazon polices.
And the laugh of the day reply from them is that Amazon strictly follow their own policies 100%
I am waiting a response from them on how they justify this with just for example A-to-Z with buy shipping
10 replies
10 replies
Seller_4AYDPBgxe3aZm
The best one I have had lately is when I pointed out that one of their policies clashes with UK Law (Not illegal but puts the seller in the position in that if we follow UK law our metrics take a hit), the response was that they only follow Amazon Policies not 3rd party policies lol.
Seller_ZJhFeE3tNKzfh
Seller_OC4AKQTpHwKwL
I think ours is best.
We had a refund yesterday. When we checked what is was for, no information could be found - there was "an error, please try later" remark. We did try late to get the same page.
I screen shot the page & sent it to SS & asked what the refund related to. I had the same screen shot sent back & there was an error.
We were later asked for more information, WHAT did they want? We had contacted them because we hadn't any information.
Still waiting for a response!
Great on here aint it?
Seller_3k8TDkmfIcQlM
Safe T claim
We have denied your reimbursement request for order //////////////
Why is this happening?
The issue that you reported is not eligible for reimbursement per our reimbursement policy.
Amazons safe t policy states
You can file a SAFE T claim if we refunded a customer on your behalf, the amount refunded to the customer has been deducted from your seller account and one of the following use cases applies:
1.If The customer has misused our return or refund policy.
A. A false return claim was made that "the Wrong item was sent" The mugs were different colour to the one ordered.
B. The mugs sent were the correct coloured mugs as ordered by the customer, being the correct colour and pattern as shown on the Amazon catalogue page with QC numbered silver warranty stickers applied to their bases and photographed.
2.If The item was damaged by the customer and returned to you in unsellable condition.
A. One mug from the set of 2 mugs returned has a sharp chip to its finish making it unsuitable for use.
3. If The returned item is materially different.
A, The returned mugs are a completely different colour and pattern from the mugs purchased from us on Amazon, fraudulently returned in the original box used to send the correct mugs.
Items ordered and sent were Others Pip Studio Set of 2 Large Blushing Birds Mugs Khaki 350 ml boxed. product identifier 8718924665022
Items returned are 2 Pip Studio 51002328 Flower Festival Mug with Handle Dark Pink 350 ml in wrong box. product identifier 8720604946314 (1 chipped)
2 attempts at appeal were denied even though Images were provided which clearly show the colour and pattern of the mugs sent. with warranty stickers applied to the bases, and images were also provided of the mugs returned which are a completely different set of mugs both in pattern and colour. No warranty stickers on the bases
It would now appear that the safe t claim will be denied when the customer returns the same type of item I.E any mug. It doesn't matter if they are not the same set of items as sent, or if they are damaged, just that they are the same type of item as sent
SAFE T! What a joke. SAFE WASTE OF TIME! Though I suppose it did SAFE Amazon money when it was denied.
Might try ordering a Rolex and the returning a Timex as the wrong item sent and see what happens.
Seller_VpTps3nNkV8hZ
And the laugh of the day reply from them is that Amazon strictly follow their own policies 100%
Responding to customers within 24 hours.
I received a response from Seller Support today. It apologised for the delay in responding to me. The message they were responding to was sent in September 2024!
Seller_AJxxLujbGDqaW
Unfortunately Amazon only use servers with AI and BOTS to run their business, the policies are loaded in and the computer with AI decides what to tell the seller support agent and they copy and paste the answer, no exceptions and no recourse to any human as the departments that have humans do not talk to seller support.
So if your issue is something that does not come under the policy or is a simple case of using common sense, then nothing will be done.
Amazon's total reliance on AI and BOTS with very little or no human intervention could be the downfall of Amazon in the near future.
Seller_4AYDPBgxe3aZm
The best one I have had lately is when I pointed out that one of their policies clashes with UK Law (Not illegal but puts the seller in the position in that if we follow UK law our metrics take a hit), the response was that they only follow Amazon Policies not 3rd party policies lol.
Seller_4AYDPBgxe3aZm
The best one I have had lately is when I pointed out that one of their policies clashes with UK Law (Not illegal but puts the seller in the position in that if we follow UK law our metrics take a hit), the response was that they only follow Amazon Policies not 3rd party policies lol.
Seller_ZJhFeE3tNKzfh
Seller_ZJhFeE3tNKzfh
Seller_OC4AKQTpHwKwL
I think ours is best.
We had a refund yesterday. When we checked what is was for, no information could be found - there was "an error, please try later" remark. We did try late to get the same page.
I screen shot the page & sent it to SS & asked what the refund related to. I had the same screen shot sent back & there was an error.
We were later asked for more information, WHAT did they want? We had contacted them because we hadn't any information.
Still waiting for a response!
Great on here aint it?
Seller_OC4AKQTpHwKwL
I think ours is best.
We had a refund yesterday. When we checked what is was for, no information could be found - there was "an error, please try later" remark. We did try late to get the same page.
I screen shot the page & sent it to SS & asked what the refund related to. I had the same screen shot sent back & there was an error.
We were later asked for more information, WHAT did they want? We had contacted them because we hadn't any information.
Still waiting for a response!
Great on here aint it?
Seller_3k8TDkmfIcQlM
Safe T claim
We have denied your reimbursement request for order //////////////
Why is this happening?
The issue that you reported is not eligible for reimbursement per our reimbursement policy.
Amazons safe t policy states
You can file a SAFE T claim if we refunded a customer on your behalf, the amount refunded to the customer has been deducted from your seller account and one of the following use cases applies:
1.If The customer has misused our return or refund policy.
A. A false return claim was made that "the Wrong item was sent" The mugs were different colour to the one ordered.
B. The mugs sent were the correct coloured mugs as ordered by the customer, being the correct colour and pattern as shown on the Amazon catalogue page with QC numbered silver warranty stickers applied to their bases and photographed.
2.If The item was damaged by the customer and returned to you in unsellable condition.
A. One mug from the set of 2 mugs returned has a sharp chip to its finish making it unsuitable for use.
3. If The returned item is materially different.
A, The returned mugs are a completely different colour and pattern from the mugs purchased from us on Amazon, fraudulently returned in the original box used to send the correct mugs.
Items ordered and sent were Others Pip Studio Set of 2 Large Blushing Birds Mugs Khaki 350 ml boxed. product identifier 8718924665022
Items returned are 2 Pip Studio 51002328 Flower Festival Mug with Handle Dark Pink 350 ml in wrong box. product identifier 8720604946314 (1 chipped)
2 attempts at appeal were denied even though Images were provided which clearly show the colour and pattern of the mugs sent. with warranty stickers applied to the bases, and images were also provided of the mugs returned which are a completely different set of mugs both in pattern and colour. No warranty stickers on the bases
It would now appear that the safe t claim will be denied when the customer returns the same type of item I.E any mug. It doesn't matter if they are not the same set of items as sent, or if they are damaged, just that they are the same type of item as sent
SAFE T! What a joke. SAFE WASTE OF TIME! Though I suppose it did SAFE Amazon money when it was denied.
Might try ordering a Rolex and the returning a Timex as the wrong item sent and see what happens.
Seller_3k8TDkmfIcQlM
Safe T claim
We have denied your reimbursement request for order //////////////
Why is this happening?
The issue that you reported is not eligible for reimbursement per our reimbursement policy.
Amazons safe t policy states
You can file a SAFE T claim if we refunded a customer on your behalf, the amount refunded to the customer has been deducted from your seller account and one of the following use cases applies:
1.If The customer has misused our return or refund policy.
A. A false return claim was made that "the Wrong item was sent" The mugs were different colour to the one ordered.
B. The mugs sent were the correct coloured mugs as ordered by the customer, being the correct colour and pattern as shown on the Amazon catalogue page with QC numbered silver warranty stickers applied to their bases and photographed.
2.If The item was damaged by the customer and returned to you in unsellable condition.
A. One mug from the set of 2 mugs returned has a sharp chip to its finish making it unsuitable for use.
3. If The returned item is materially different.
A, The returned mugs are a completely different colour and pattern from the mugs purchased from us on Amazon, fraudulently returned in the original box used to send the correct mugs.
Items ordered and sent were Others Pip Studio Set of 2 Large Blushing Birds Mugs Khaki 350 ml boxed. product identifier 8718924665022
Items returned are 2 Pip Studio 51002328 Flower Festival Mug with Handle Dark Pink 350 ml in wrong box. product identifier 8720604946314 (1 chipped)
2 attempts at appeal were denied even though Images were provided which clearly show the colour and pattern of the mugs sent. with warranty stickers applied to the bases, and images were also provided of the mugs returned which are a completely different set of mugs both in pattern and colour. No warranty stickers on the bases
It would now appear that the safe t claim will be denied when the customer returns the same type of item I.E any mug. It doesn't matter if they are not the same set of items as sent, or if they are damaged, just that they are the same type of item as sent
SAFE T! What a joke. SAFE WASTE OF TIME! Though I suppose it did SAFE Amazon money when it was denied.
Might try ordering a Rolex and the returning a Timex as the wrong item sent and see what happens.
Seller_VpTps3nNkV8hZ
And the laugh of the day reply from them is that Amazon strictly follow their own policies 100%
Responding to customers within 24 hours.
I received a response from Seller Support today. It apologised for the delay in responding to me. The message they were responding to was sent in September 2024!
Seller_VpTps3nNkV8hZ
And the laugh of the day reply from them is that Amazon strictly follow their own policies 100%
Responding to customers within 24 hours.
I received a response from Seller Support today. It apologised for the delay in responding to me. The message they were responding to was sent in September 2024!
Seller_AJxxLujbGDqaW
Unfortunately Amazon only use servers with AI and BOTS to run their business, the policies are loaded in and the computer with AI decides what to tell the seller support agent and they copy and paste the answer, no exceptions and no recourse to any human as the departments that have humans do not talk to seller support.
So if your issue is something that does not come under the policy or is a simple case of using common sense, then nothing will be done.
Amazon's total reliance on AI and BOTS with very little or no human intervention could be the downfall of Amazon in the near future.
Seller_AJxxLujbGDqaW
Unfortunately Amazon only use servers with AI and BOTS to run their business, the policies are loaded in and the computer with AI decides what to tell the seller support agent and they copy and paste the answer, no exceptions and no recourse to any human as the departments that have humans do not talk to seller support.
So if your issue is something that does not come under the policy or is a simple case of using common sense, then nothing will be done.
Amazon's total reliance on AI and BOTS with very little or no human intervention could be the downfall of Amazon in the near future.
