Related account - a removal order phone number related

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Seller_ZABHZLgTRBFh5

Related account - a removal order phone number related

Hi I need some advices from Amazon Staffs for appealing my account.

My Europe accounts (UK, DE, IT, FR, IT, EP) recently have been deactived for related account which is violated one of their polices. I have checked phone number, credit card, company registration information and other outside cause. And I provided my phone top up invoice, credit card bill, registration certificate, and 2 removal orders from May this year. But Amazon rejected my appeal. And Amazon did not tell me the specific cause of related account.

Since I only have one account, I don’t know what kind of material does amazon require, because I have submitted all documents I have now.

I think the most possible cause is the removal order, I disposed around 300 units of my inventory during May to an UK offline client, due to decrease on amazon warehouse inventory level. And I put my client name and phone number in this order. But my client has no Amazon account. And my client told me there are many people sell things from amazon to her. So I think this may be the cause.

Can someone please help me with my issue?

Thanks
Jim

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67 replies
Tags:Credit card, Registration
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Seller_bthKvTIbhu7wk

I suggest you can call the amazon seller support and ask for help. Tell them your conjecture. And they will help you confirm it. If the first servicer you called do not tell you, you can contact them again after few days, and the other one maybe tell you.

You can call the amazon seller support for serveral times after you investigate until you confirm the ralated reason.

i suggest you can post your performance notification so that the other amazon staffs can help you analyze the real reason.

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Seller_7VbclcPFFRTnc

Then yes, if you put her name and address on your account that’s a possible source

If you contact SS they will give you the name of the linked account and you can ask your client if they know if them and go from there

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Seller_ZABHZLgTRBFh5

Hello,

Your Amazon.co.uk Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you, but will be held in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held for longer. Please ship any open orders to avoid further impact to your account.

Why is this happening?

You have a separate account M***e which was enforced for violating one of our policies. As a result, you may no longer use the Wingcase Selling account to sell on Amazon.co.uk.

How do I reactivate my account?

In order to reactivate this Selling account, Wingcase please follow the below steps:

  1. You must first reactivate the account associated with M***e by submitting an appeal. Please follow the instructions in the communication received for that account.

  2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, Wingcase by using this link: https://sellercentral.amazon.co.uk/performance/notifications. When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.

What if I don’t own the account – Me ?*

If you believe you do not own the other account, please follow the below steps:

  1. If you once owned the account/were a rights owner but no longer own it/no longer have account rights, please submit an appeal following this https://sellercentral.amazon.co.uk/performance/notifications and provide supporting documentation to show that you no longer own it/no longer have any relationship to this account. Supporting documentation may include sales deed, purchase agreement, or business transfer agreement, contract termination, etc.

  2. If you do not recognise the above account and believe this de-activation was in error, please submit an appeal following this link: https://sellercentral.amazon.co.uk/performance/notifications and confirm that this account does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.

What happens if I do not send the requested information?

If you do not provide a valid appeal, or choose not to appeal the deactivation, after 90 days following this notification, you may separately request a funds disbursement by contacting disbursement-appeals@amazon.co.uk. We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies that protect our customers and selling partners, we may withhold some or all funds in your account.

Regards,

Seller Performance Team
https://www.amazon.co.uk

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Seller_7SJFhMl1npA5b

Hello @Jim-01,

I understand that your account is deactivated for a relation with another account. As per the amazon policies a seller on the platform needs to maintain a single account.

In order to have the issue resolved kindly follow the below steps:
• You would need to first reactivate the account flagged with a relation (refer the performance notification for additional information on related account)
• Once you successfully reactivated that account, kindly submit and appeal from your current account with the name of that account and the reactivation date

• If you don’t own that account currently but had rights of that account earlier

  • You can submit an appeal from your account with supporting documents to show that you no longer have any relationship with that account
  • Documents : sales deed, purchase agreement, or business transfer agreement, contract termination, etc.
    • If you do not recognize the account flagged as a relation and believe this action was in error, please submit an appeal with a detailed explanation on the same so that it could be investigated

Consider the below questions to identify the account:
• Have you ever had anyone helping you before with your Selling account in any capacity?
• Have you interacted with or engaged with anyone who has access to your information?
• Do you know anybody else that sells on Amazon with that store front name mentioned in your performance notification?

As mentioned that you suspect this relation for putting your client name and phone number in this order in the removal order.
We request you to kindly work with your client to know more about the related information and follow the above steps accordingly.

If you are unable to identify the above account and believe that this disabling operation was wrong, please click here to submit an appeal and confirm that this account does not belong to you.

Could you try the steps mentioned above and then let us know if you are able to succeed in reactivating their account?

Kindly post in the same thread if you need more assistance we’d be more than happy to assist you.

Regards
Zain

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Seller_DKsxrpLw4xcnG

Hello @Jim-01,

What I understand from your posts that you want to reinstate your account which is deactivated due to Relations issue.

As you mentioned

If you want a call back from amazon please go to “Help” > Select “Get Support” >
Select “Selling on Amazon” > Select “Account Health” > Select " Reactivate your account" > Select “Get help with my appeal from Account Health Support” > Fill up the contact reason, describe your issue that “you want a call back as you need compositional help and other details required to reinstate your account”, put your email address and phone number and SEND. You will surely get a call back as soon as possible.
You can ask about details of the related account, the allowed and required details can be provided to you. more information than that will not be provided to you due to compliance.

You also mentioned

Understand this is not a KYC compliance, your account is Related to another account due to information share for example "Contact information, Network information or transactions, etc " or it is suspected that without taking the pain to reactivating the previous account new account is created which is against the policies as per the section 3 of Business Solution Agreement.

Hence as you have quoted the email

Hence only three ways to reinstate the account :
• You would need to first reactivate the account flagged with a relation (refer the performance notification for additional information on related account)
• Once you successfully reactivated that account, kindly submit and appeal from your current account with the name of that account and the reactivation date

• If you don’t own that account currently but had rights of that account earlier

You can submit an appeal from your account with supporting documents to show that you no longer have any relationship with that account
Documents : sales deed, purchase agreement, or business transfer agreement, contract termination, etc.
• If you do not recognize the account flagged as a relation and believe this action was in error, please submit an appeal with a detailed explanation on the same so that it could be investigated

Consider the below questions to identify the account:
• Have you ever had anyone helping you before with your Selling account in any capacity?
• Have you interacted with or engaged with anyone who has access to your information?
• Do you know anybody else that sells on Amazon with that store front name mentioned in your performance notification?

As @Zain_Amazon mentioned

Hope this helps,

Regards,
Arjun.

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Seller_NoMNQDGnEW5Bx

Do you use any third party prep addresses? Is there only one address stored on your account?

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Seller_DKsxrpLw4xcnG

Hello @Jim-01,

I understand that you want to know what information to be provided as asked in the previous post :

We recommend you to kindly refer to the mentioned steps :

For further assistance in this regard please follow the below steps :

Regards,
Arjun.

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Seller_NoMNQDGnEW5Bx

I think @The_Little_Shop is meaning your prep centre not the removal order lady

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Seller_NoMNQDGnEW5Bx

Sorry my mistake. I need coffee lol

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Seller_NoMNQDGnEW5Bx

So your third party warehouse, you send shipments from there but don’t use the address as your ‘from’ address when you send fba?

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