Hello,

All my funds are in reserve at the account level for a long time.

On May 4, I submitted a case ID 15220546871 but received no response.

Despite the fact that new orders generate income, all funds continue to be kept in reserve.

Please help me solve this problem.

Hello,

I'm currently facing an issue with the Account Level Reserve. My funds have been held in reserve for about three months now. Over the month, I have not received any responses on my cases (ID 14924484601, ID 15255330171).

To seek assistance, I posted on the Amazon forum about a month ago and received a response from an Amazon employee. They suggested that the reserve could be due to an ongoing account review or issues related to my Order Defect Rate. However, after reviewing my email history over the past few months, I found no messages indicating an account review. Additionally, my Order Defect Rate is at 0%. Unfortunately, I haven't received any further communication from the employee since my reply.

Could you kindly guide me through this situation and provide clarity on the issue?

@Seller_4GjtS9k0cnHHv @Seller_F4AbbFj6ovBk3 @Seller_1KYLYkgAlu4xX @Seller_aEROSwwdnzGiU @Seller_OOVUXZLmb2UEH @Seller_PIHyltK09pbl3

All of my funds are in reserve at the account level for over five months.

My account got checked by account health team and seller support team and there has been no issue with the account. Everything is normal with the account. I contacted seller support times and times, but end at forward emails and no response from Amazon yet. Please tell me why it was blocked. I need money to make the payment. Who can help me?