Seller_nzd3XpaZpr8Gb
Customer chasing missing order after 2 months
What am I supposed to do here?
Amazon doesn’t even supply the customer’s full information any more as the order is older than 45 days. I guess I will have to re-send because they’ll probably qualify for A-Z but am I allowed to ask for customers details over messaging? Should I just refund?
Tags:A to Z Claims, Customer, Refunds
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0 replies
Seller_esvgLzKXw2YAl
Don’t resend.
Assuming low value item, just refund it and ask them to re-order.
Obviously no tracking?
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Seller_P9WE9DmQhKbaT
No, IMO never just refund.
If you are PM in which case you can get the order details from an order report. Either way send a standard reply asking for customer to confirm address etc etc
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Seller_NoMNQDGnEW5Bx
Is there not a 30 day limit for claiming on an item not received? Although with covid returns changes that may have been altered too
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