Account Deactivation Due to Multiple Association with Other Accounts

Hi,

I have had my seller account deactivated, this was before I made any listing's or sales. The reason for deactivation is that there are multiple accounts associated with me. I have been trying to look into why this could be the case, since I have only intentionally set up one account. The deactivation email stated that it is due to another account which has the same name. When I log on to my account, it does ask me which account I want to use, but both are the same name and have the same merchant IDs for the North America and Europe stores (I only intend on selling in the UK, at least for now).

Is the issue likely to be the duplicate identical accounts? Or is there something else that I'm missing? If that is the case how do I go about deleting one of those accounts to get the other reactivated?

I appreciate any help since up until now I have only had unhelpful responses to the reactivation request.

What information to provide when my account is deactivated due to multiple account and this is also an error by amazon.. I dont have multiple accounts