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Marketplace facilitator order (legislation: UK VAT on eCommerce): Amazon is collecting VAT on this transaction.
Hopefully someone can point me in the right direction.
Last month we had the UK VAT establishment verification that everyone seems to be getting at the moment. We sent them all of the documentation and finally (having to provide everything multiple times) we passed and our account health is back to normal.
Ever since the audit, all of our orders have been marked as "Marketplace facilitator order (legislation: UK VAT on eCommerce): Amazon is collecting VAT on this transaction" and Amazon are withholding the VAT. Every time I create cases the answer is irrelevant and related to sellers who are outside the UK.
Has anyone else experienced this? How did they get it resolved?
Thanks
3 replies
Seller_QuM1AZgzfU9x4
Your VAT is showing as being registered to Ruby House which is HMRC's default address for non-UK based companies.
Seller_9xK94IXvWAuDx
That has been changed in the last few days.
Thanks ForumLurker, I'll get on the phone to HMRC now!
Roberto_Amazon
Hello! @Seller_9xK94IXvWAuDx
This is Roberto. Thank you for using the Forums, I see that @Seller_QuM1AZgzfU9x4 has provided a good response to your question.
Let us know if you have additional questions or if needed, you may also raise a case with our Seller Support team on this. For more information, please see the help page below:
VAT information in your Amazon Seller Central account
Regards,
Roberto
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