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Read onlyHello, We have been facing featured offer issue from past 1 month on freshly made listings. We have 8 SKUs in our account and our market place is Germany, I have opened multiple cases with amazon, tired alot of ways but nothing is working. Amazon is giving us automated respons.
We are the only seller on our listings and all listings are newly made means not sales history. We are selling FBA.
We have stock live on amazon. Amazon is not providing us the solution of it. With no featured offer, we are not able to get sales even on advertisment that we are running is not getting Impressions.
In this situation without any proper response from amazon, what we can do? Amazon is still charging us storage fee of 500euros.
All in all, amazon is not caring about the seller issues. I'm really disappointed.
can someone please help me? how i can take care of this issue?
Case ID 10169936382:
this is my case ID, if anyone can escalate with issue from amazon team please help me with this issue.
Hi
With a new listing you will never get the Buy Box/Featured Offer. That's just the way it is. Nobody from the seller service will be able to help you. You have to make sales and collect a few reviews. And then at some point you'll get the Buy Box.
And if you're paying too much in storage fees, you should consider reducing your inventory until sales pick up.
LG, M.