Issue with a vine review

Hi everyone.

Just a quick one as I’m pretty sure of the answers myself.

I’ve just launched a new product and to get a few reviews, enrolled it in the Vine programme.

All was going swimmingly until a Vine review came in that gave the new product 2 stars. Now I’m no stranger to negative reviews as I sure everyone has had at least a few from the funny folk who buy on amazon.

My issue is that the reviewer has done a great job of taking lots of pictures of the product and then left a 2 star review that must be for a different bag. One of the pictures shows the fault ( a piece of net that has come unsewn) and is clearly a different grey bag to my black bag. The split net shown, is not from my bag at all.

My question is this. As Vine is a paid for service offered by Amazon, can I expect the reviews to be factual and at least pertain to the correct product or is it still a case of pot luck with no recourse if something is not right.

If you want to have a look for yourselves then the asin is : B0BD5P74D4

I just wondered if because its a paid for service, if the review team would at least look at it. I could understand if my bag had failed, as that is on me, but the reviewer is in the top 250 in the Vine programme, so I’d at least expect a certain level of competence.

What are your thoughts?