Please someone help, I'm at my wits end and my mental health is going because I put all into this and have a family to feed and bills to pay!
AMAZON LOOSE SHIPMENTAnyone any advise? Amazon have confirmed they have lost 360 units of a product of one of my shipments, around £5000, been told i would get reimbursed just waiting on 'credit team'. Never heard of a credit team, they have admitted they are at fault but now not replying to me and this is the CEO office.. never had this issue before. They have all documents and like i said, addmited they have misplaced/lost. Been over two weeks now and at my wits end loosing out because of cash flow
I’m really struggling as after Amazon confirming they are at fault, I’m now getting ignored but I’m loosing out on sales, I can’t feed my family and Christmas is round the corner, my life is falling apart but no one seems bothered. I’m sure they will be if they end up in court after one of the sellers ends up in a ditch one day, David v Goliath if you owe Amazon money they take it straight from you.
Pleaase help,CASE ID; ID 10543459072
Please someone help, I'm at my wits end and my mental health is going because I put all into this and have a family to feed and bills to pay!
AMAZON LOOSE SHIPMENTAnyone any advise? Amazon have confirmed they have lost 360 units of a product of one of my shipments, around £5000, been told i would get reimbursed just waiting on 'credit team'. Never heard of a credit team, they have admitted they are at fault but now not replying to me and this is the CEO office.. never had this issue before. They have all documents and like i said, addmited they have misplaced/lost. Been over two weeks now and at my wits end loosing out because of cash flow
I’m really struggling as after Amazon confirming they are at fault, I’m now getting ignored but I’m loosing out on sales, I can’t feed my family and Christmas is round the corner, my life is falling apart but no one seems bothered. I’m sure they will be if they end up in court after one of the sellers ends up in a ditch one day, David v Goliath if you owe Amazon money they take it straight from you.
Pleaase help,CASE ID; ID 10543459072
19 replies
Seller_ZVAz3d5lZuGid
Maybe tag in some forum mods, and they may be able to look into your case ID. @Julia_Amazon @Ezra_Amazon
Seller_QbmTkfY097jJb
I don’t know any mods names, I just don’t understand how they can confirm they have been lost by themselves then just ignore you! Usually it’s an instant reimbursement but it’s been weeks the whole process. This is the CEO email as well so I feel like I have nowhere else to go, and I’ve told them now past few days how it’s affecting me mentally and they just ignore you, I think they forget this is peoples lives and have bills to pay and family’s to feed.
I was waiting two weeks for them to finishing receiving, then another week investigating, then another week sending docs over, pics make me look impatient though so just saying
Seller_3Bellp4jUVZBD
They have lost one of our shipments too. Try tagging @Roberto_Amazon. He is trying to help us.
Seller_ZVAz3d5lZuGid
"I don’t know any mods names, " - I have already tagged a couple for you in my above post. Hopefully one of them will respond. Will do another @Roberto_Amazon
"my life is falling apart but no one seems bothered. " - I totally feel for you, but you are just a number to Amazon and they have no concerns for personal circumstances. Over the years (been selling on here 18 years !) I have seen lots of similar scenarios, even a seller dying suddenly and the impact that had on the account and family members who had to sort it all out, when orders were coming in and not sent etc.
Seller_QbmTkfY097jJb
Thanks for the reply’s.
To be fair, everything had been going well enough for me to go full time, then they loose my biggest shipment yet early October, admitted it, now just ignoring me! I was hoping to of turned it around a few times cause it’s a good seller but it’s just completely through me off and they couldn’t care less.. usually messaging the ceo email got it sorted pretty quickly; but this is the guy who confirmed and then just doesn’t reply at all now.
People keep mentioning small court, never done it before but if that does happen (cause I don’t know what else to do), are you able to claim for time spent, loss of sales, and time against them! Cause I’m pretty sure that’s what happens to us, don’t pay a bill you get a fee! Jokers
Seller_RlZVPg3d6ZUGP
You probably need to try small claims court
Seller_76AUwmqvSyRIM
Yes, you can claim for incidental costs although there is no guarantee you will be awarded any or all of what you claim. I did once claim for the management time wasted dealing with Seller Support and the time in raising the actual small Claim and Amazon did not challenge it and the court made them pay.
But when I took DPD to court and claimed for something similar, their solicitor challenged it and I didn't bother pursuing it. I was just glad to win the case.
Seller_QbmTkfY097jJb
this stuff is like a circus, just keeps getting better. Got a reply but not one I was expecting! Previous guy said it’s been investigate said they been lost after sending all docs.
Can anyone please tag some Amazon mods to sort this?
Seller_soBD2wwhsVOww
Send a "Letter Before Action" (templates online) to this address by signed for delivery.
The Legal Department
Amazon . co . uk
1 Principal Place
London EC2A 2FA
Sarah_Amzn
Hello @Seller_QbmTkfY097jJb,
Thank you for posting on Forums.
I'm Sarah with Amazon.
Upon checking with the partner team I have been informed that they have initiated a reimbursement on your behalf for the 360 units that were lost.
Could you confirm you have received the transaction details?
Kind regards,
Sarah.
Please someone help, I'm at my wits end and my mental health is going because I put all into this and have a family to feed and bills to pay!
AMAZON LOOSE SHIPMENTAnyone any advise? Amazon have confirmed they have lost 360 units of a product of one of my shipments, around £5000, been told i would get reimbursed just waiting on 'credit team'. Never heard of a credit team, they have admitted they are at fault but now not replying to me and this is the CEO office.. never had this issue before. They have all documents and like i said, addmited they have misplaced/lost. Been over two weeks now and at my wits end loosing out because of cash flow
I’m really struggling as after Amazon confirming they are at fault, I’m now getting ignored but I’m loosing out on sales, I can’t feed my family and Christmas is round the corner, my life is falling apart but no one seems bothered. I’m sure they will be if they end up in court after one of the sellers ends up in a ditch one day, David v Goliath if you owe Amazon money they take it straight from you.
Pleaase help,CASE ID; ID 10543459072
Please someone help, I'm at my wits end and my mental health is going because I put all into this and have a family to feed and bills to pay!
AMAZON LOOSE SHIPMENTAnyone any advise? Amazon have confirmed they have lost 360 units of a product of one of my shipments, around £5000, been told i would get reimbursed just waiting on 'credit team'. Never heard of a credit team, they have admitted they are at fault but now not replying to me and this is the CEO office.. never had this issue before. They have all documents and like i said, addmited they have misplaced/lost. Been over two weeks now and at my wits end loosing out because of cash flow
I’m really struggling as after Amazon confirming they are at fault, I’m now getting ignored but I’m loosing out on sales, I can’t feed my family and Christmas is round the corner, my life is falling apart but no one seems bothered. I’m sure they will be if they end up in court after one of the sellers ends up in a ditch one day, David v Goliath if you owe Amazon money they take it straight from you.
Pleaase help,CASE ID; ID 10543459072
Please someone help, I'm at my wits end and my mental health is going because I put all into this and have a family to feed and bills to pay!
AMAZON LOOSE SHIPMENTAnyone any advise? Amazon have confirmed they have lost 360 units of a product of one of my shipments, around £5000, been told i would get reimbursed just waiting on 'credit team'. Never heard of a credit team, they have admitted they are at fault but now not replying to me and this is the CEO office.. never had this issue before. They have all documents and like i said, addmited they have misplaced/lost. Been over two weeks now and at my wits end loosing out because of cash flow
I’m really struggling as after Amazon confirming they are at fault, I’m now getting ignored but I’m loosing out on sales, I can’t feed my family and Christmas is round the corner, my life is falling apart but no one seems bothered. I’m sure they will be if they end up in court after one of the sellers ends up in a ditch one day, David v Goliath if you owe Amazon money they take it straight from you.
Pleaase help,CASE ID; ID 10543459072
19 replies
19 replies
Seller_ZVAz3d5lZuGid
Maybe tag in some forum mods, and they may be able to look into your case ID. @Julia_Amazon @Ezra_Amazon
Seller_QbmTkfY097jJb
I don’t know any mods names, I just don’t understand how they can confirm they have been lost by themselves then just ignore you! Usually it’s an instant reimbursement but it’s been weeks the whole process. This is the CEO email as well so I feel like I have nowhere else to go, and I’ve told them now past few days how it’s affecting me mentally and they just ignore you, I think they forget this is peoples lives and have bills to pay and family’s to feed.
I was waiting two weeks for them to finishing receiving, then another week investigating, then another week sending docs over, pics make me look impatient though so just saying
Seller_3Bellp4jUVZBD
They have lost one of our shipments too. Try tagging @Roberto_Amazon. He is trying to help us.
Seller_ZVAz3d5lZuGid
"I don’t know any mods names, " - I have already tagged a couple for you in my above post. Hopefully one of them will respond. Will do another @Roberto_Amazon
"my life is falling apart but no one seems bothered. " - I totally feel for you, but you are just a number to Amazon and they have no concerns for personal circumstances. Over the years (been selling on here 18 years !) I have seen lots of similar scenarios, even a seller dying suddenly and the impact that had on the account and family members who had to sort it all out, when orders were coming in and not sent etc.
Seller_QbmTkfY097jJb
Thanks for the reply’s.
To be fair, everything had been going well enough for me to go full time, then they loose my biggest shipment yet early October, admitted it, now just ignoring me! I was hoping to of turned it around a few times cause it’s a good seller but it’s just completely through me off and they couldn’t care less.. usually messaging the ceo email got it sorted pretty quickly; but this is the guy who confirmed and then just doesn’t reply at all now.
People keep mentioning small court, never done it before but if that does happen (cause I don’t know what else to do), are you able to claim for time spent, loss of sales, and time against them! Cause I’m pretty sure that’s what happens to us, don’t pay a bill you get a fee! Jokers
Seller_RlZVPg3d6ZUGP
You probably need to try small claims court
Seller_76AUwmqvSyRIM
Yes, you can claim for incidental costs although there is no guarantee you will be awarded any or all of what you claim. I did once claim for the management time wasted dealing with Seller Support and the time in raising the actual small Claim and Amazon did not challenge it and the court made them pay.
But when I took DPD to court and claimed for something similar, their solicitor challenged it and I didn't bother pursuing it. I was just glad to win the case.
Seller_QbmTkfY097jJb
this stuff is like a circus, just keeps getting better. Got a reply but not one I was expecting! Previous guy said it’s been investigate said they been lost after sending all docs.
Can anyone please tag some Amazon mods to sort this?
Seller_soBD2wwhsVOww
Send a "Letter Before Action" (templates online) to this address by signed for delivery.
The Legal Department
Amazon . co . uk
1 Principal Place
London EC2A 2FA
Sarah_Amzn
Hello @Seller_QbmTkfY097jJb,
Thank you for posting on Forums.
I'm Sarah with Amazon.
Upon checking with the partner team I have been informed that they have initiated a reimbursement on your behalf for the 360 units that were lost.
Could you confirm you have received the transaction details?
Kind regards,
Sarah.
Seller_ZVAz3d5lZuGid
Maybe tag in some forum mods, and they may be able to look into your case ID. @Julia_Amazon @Ezra_Amazon
Seller_ZVAz3d5lZuGid
Maybe tag in some forum mods, and they may be able to look into your case ID. @Julia_Amazon @Ezra_Amazon
Seller_QbmTkfY097jJb
I don’t know any mods names, I just don’t understand how they can confirm they have been lost by themselves then just ignore you! Usually it’s an instant reimbursement but it’s been weeks the whole process. This is the CEO email as well so I feel like I have nowhere else to go, and I’ve told them now past few days how it’s affecting me mentally and they just ignore you, I think they forget this is peoples lives and have bills to pay and family’s to feed.
I was waiting two weeks for them to finishing receiving, then another week investigating, then another week sending docs over, pics make me look impatient though so just saying
Seller_QbmTkfY097jJb
I don’t know any mods names, I just don’t understand how they can confirm they have been lost by themselves then just ignore you! Usually it’s an instant reimbursement but it’s been weeks the whole process. This is the CEO email as well so I feel like I have nowhere else to go, and I’ve told them now past few days how it’s affecting me mentally and they just ignore you, I think they forget this is peoples lives and have bills to pay and family’s to feed.
I was waiting two weeks for them to finishing receiving, then another week investigating, then another week sending docs over, pics make me look impatient though so just saying
Seller_3Bellp4jUVZBD
They have lost one of our shipments too. Try tagging @Roberto_Amazon. He is trying to help us.
Seller_3Bellp4jUVZBD
They have lost one of our shipments too. Try tagging @Roberto_Amazon. He is trying to help us.
Seller_ZVAz3d5lZuGid
"I don’t know any mods names, " - I have already tagged a couple for you in my above post. Hopefully one of them will respond. Will do another @Roberto_Amazon
"my life is falling apart but no one seems bothered. " - I totally feel for you, but you are just a number to Amazon and they have no concerns for personal circumstances. Over the years (been selling on here 18 years !) I have seen lots of similar scenarios, even a seller dying suddenly and the impact that had on the account and family members who had to sort it all out, when orders were coming in and not sent etc.
Seller_ZVAz3d5lZuGid
"I don’t know any mods names, " - I have already tagged a couple for you in my above post. Hopefully one of them will respond. Will do another @Roberto_Amazon
"my life is falling apart but no one seems bothered. " - I totally feel for you, but you are just a number to Amazon and they have no concerns for personal circumstances. Over the years (been selling on here 18 years !) I have seen lots of similar scenarios, even a seller dying suddenly and the impact that had on the account and family members who had to sort it all out, when orders were coming in and not sent etc.
Seller_QbmTkfY097jJb
Thanks for the reply’s.
To be fair, everything had been going well enough for me to go full time, then they loose my biggest shipment yet early October, admitted it, now just ignoring me! I was hoping to of turned it around a few times cause it’s a good seller but it’s just completely through me off and they couldn’t care less.. usually messaging the ceo email got it sorted pretty quickly; but this is the guy who confirmed and then just doesn’t reply at all now.
People keep mentioning small court, never done it before but if that does happen (cause I don’t know what else to do), are you able to claim for time spent, loss of sales, and time against them! Cause I’m pretty sure that’s what happens to us, don’t pay a bill you get a fee! Jokers
Seller_QbmTkfY097jJb
Thanks for the reply’s.
To be fair, everything had been going well enough for me to go full time, then they loose my biggest shipment yet early October, admitted it, now just ignoring me! I was hoping to of turned it around a few times cause it’s a good seller but it’s just completely through me off and they couldn’t care less.. usually messaging the ceo email got it sorted pretty quickly; but this is the guy who confirmed and then just doesn’t reply at all now.
People keep mentioning small court, never done it before but if that does happen (cause I don’t know what else to do), are you able to claim for time spent, loss of sales, and time against them! Cause I’m pretty sure that’s what happens to us, don’t pay a bill you get a fee! Jokers
Seller_RlZVPg3d6ZUGP
You probably need to try small claims court
Seller_RlZVPg3d6ZUGP
You probably need to try small claims court
Seller_76AUwmqvSyRIM
Yes, you can claim for incidental costs although there is no guarantee you will be awarded any or all of what you claim. I did once claim for the management time wasted dealing with Seller Support and the time in raising the actual small Claim and Amazon did not challenge it and the court made them pay.
But when I took DPD to court and claimed for something similar, their solicitor challenged it and I didn't bother pursuing it. I was just glad to win the case.
Seller_76AUwmqvSyRIM
Yes, you can claim for incidental costs although there is no guarantee you will be awarded any or all of what you claim. I did once claim for the management time wasted dealing with Seller Support and the time in raising the actual small Claim and Amazon did not challenge it and the court made them pay.
But when I took DPD to court and claimed for something similar, their solicitor challenged it and I didn't bother pursuing it. I was just glad to win the case.
Seller_QbmTkfY097jJb
this stuff is like a circus, just keeps getting better. Got a reply but not one I was expecting! Previous guy said it’s been investigate said they been lost after sending all docs.
Can anyone please tag some Amazon mods to sort this?
Seller_QbmTkfY097jJb
this stuff is like a circus, just keeps getting better. Got a reply but not one I was expecting! Previous guy said it’s been investigate said they been lost after sending all docs.
Can anyone please tag some Amazon mods to sort this?
Seller_soBD2wwhsVOww
Send a "Letter Before Action" (templates online) to this address by signed for delivery.
The Legal Department
Amazon . co . uk
1 Principal Place
London EC2A 2FA
Seller_soBD2wwhsVOww
Send a "Letter Before Action" (templates online) to this address by signed for delivery.
The Legal Department
Amazon . co . uk
1 Principal Place
London EC2A 2FA
Sarah_Amzn
Hello @Seller_QbmTkfY097jJb,
Thank you for posting on Forums.
I'm Sarah with Amazon.
Upon checking with the partner team I have been informed that they have initiated a reimbursement on your behalf for the 360 units that were lost.
Could you confirm you have received the transaction details?
Kind regards,
Sarah.
Sarah_Amzn
Hello @Seller_QbmTkfY097jJb,
Thank you for posting on Forums.
I'm Sarah with Amazon.
Upon checking with the partner team I have been informed that they have initiated a reimbursement on your behalf for the 360 units that were lost.
Could you confirm you have received the transaction details?
Kind regards,
Sarah.
