The majority of our listings have been deactivated because Amazon is requiring us to resubmit our WEEE numbers. We have followed all the rules, yet now we’re forced to wait up to 5 days for them to process this. This is entirely unacceptable on Amazon’s part.

Additionally, we have received two emails from amazon withing 2 hours when this happened. The first email was telling us that Amazon was unable to verify the compliance and that our listings were deactivated (there was no notice about this, they just deactivated them)

The second email said: Hello, We know that some sellers have received phishing emails that appear to be Extended Producer Responsibility (EPR) Packaging notifications and ask you to provide LUCID numbers and a shipping address.

All very concerning, has anyone had similar experience?

Thank you

Dear Amazon Seller Support Centre,

Our listing is currently inactive due to a lack of EPR DE WEEE. We have already applied for EPR DE WEEE, but it is still in progress. We also have a merchant ID token, but it will take 5-6 weeks to be issued. If our listing remains inactive, our sales will decline, and our account may suffer. Is there a way to overcome this situation? I am seeking assistance from amazon and have already opened a case. The case number is 9935233312. Is there anyone who can help us resolve this issue? Any assistance would be greatly appreciated.

Thank you.

Hey everyone,

We’re facing an issue with our Facebook Counter listing being deactivated in the German marketplace due to an alleged EPR non-compliance. Amazon has classified our product under “WEEE - small equipment,” but this is incorrect. Our German EPR registration company has confirmed that the correct category should be "WEEE – small IT and telecommunication equipment."

Strangely, our Instagram Counter listing (which is the same product) has already been approved under the correct WEEE category, yet the Facebook Counter remains blocked. This seems like an internal classification issue on Amazon's end.

Has anyone dealt with a similar misclassification issue before? What’s the best approach to get Amazon to correct this and reactivate our listing?

Would love to hear insights from EPR specialists or sellers who have faced and resolved this issue. Appreciate any guidance!

Thanks in advance!

@Simon_Amazon @Jona_Amazon @Julia_Amazon @Glenn_Amazon