Listing "Active" and "Searchable" but NOT "Buyable" for Customers
We are new to selling on Amazon and cannot figure out why our one and only listing is not "Buyable" to customers. We have one listing marked as "Active" with no issues preventing it from being sold. There is plenty of inventory available, there is no issue with our Amazon Seller account health (confirmed with the Amazon Seller Account Health department), we are the only seller on Amazon using the ASIN/SKU numbers that are on our listing, and we have tried everything recommended by Amazon Seller Support to get our listing to show as "buyable" to customers including:
- Deleting our listing and re-listing with the same ASIN and SKU numbers
- Deleting our listing and re-listing with the new ASIN and SKU numbers
- Confirming our account is healthy with the Account Health team
- Updating the details on our 3 variations in the listing to hopefully "refresh" the listing
Our lisiting is searchable but has the message "Currently unavailable. We don't know when or if this item will be back in stock."
Here is a link: https://www.amazon.com/Convert-Videotapes-DVDs-Memories-Shipping/dp/B0FH5SDC9N/ref=sr_1_1?crid=1V7Q2507M4SA0&dib=eyJ2IjoiMSJ9.hFCHsum9WY8W15pXS7JdXA.A8TWPRXUOuS2xUPeHzfxHF74thd2qxK4QfLNF8HpFsY&dib_tag=se&keywords=B0FH5QM8ZJ&qid=1752258571&sprefix=b0fh5qm8zj%2Caps%2C76&sr=8-1&th=1
For reference, here is our listing information:
Parent ASIN: B0FH7C7X67 (SKU: IM-2E3O-77XA)
We have 3 Variations/Child ASINs off of this listing that are our products:
Child ASIN #1: B0FH5QM8ZJ (SKU: OW-J92H-HPOQ)
Child ASIN #2: B0FH5SDC9N (SKU: 5P-B1NE-03NK)
Child ASIN #3: B0FH5RXHSW (SKU: MN-37C6-LEGS)
Anyone know what we need to do to make our listing "buyable" for customers? Thank you in advance!
16 replies
Seller_kIukTwdhvntAp
"There is plenty of inventory available"
Do YOU have the inventory, or is it tied up in Amazon warehouses for FBA?
If it is at Amazon, good luck -- they are probably playing musical chairs with your items and moving them from warehouse to warehouse so it is closer and more convenient for buyers WHEN they get there, sorted, received, on the shelf, etc.
Until they reach the new locations that AMAZON has determined are best they won't be available.
LOTS of sellers decide they trust Amazon only so far and keep some inventory at their location so that they can sell FBM while Amazon screws around with their world domination plans.
To do that you just 'add a new condition' and create an ASIN that is FBM.

Glenn_Amazon
Hi there @Seller_Q9wL0gDYdh3ke,
I'm sorry you are having difficulties with activating your listings. I would recommend that you reach out to Seller Support to review your offers. If you have any difficulties please provide your Case ID here and I will investigate further. Thank you for your understanding.
-Glenn