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Read onlyHello,
Please remove a price 39€ for the Proffesional Plan in my accuont. I'm wanted on the beginning add the account as Individual User,but I can't. I changed the Plan after register. When I registered an account I could only choose a professional account.
Please help me and remove a price
Thank you.
Hi @Seller_2HkuqY5Oym4aO,
have you reached out to the seller support about it already?
If you didn't, the first step would be to open a case. Under Get help and resources you can select My issue is not listed and then write Selling plan refund and click Continue. In the next step you can fill in the details about your issue.
In this Thread you can also find a description on how to proceed for the refund, however, it is written in German.
Let me know if you were able to open the case to ask for the refund.
Best,
Jona