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Poor decision on A-Z appeal. Amazon made us paid for returns postage even though customer is responsible for.
Customer returned back goods with the reason code "Performance or quality not adequate".
Since auto refund did not happen, when goods was returned back we inspected and made a refund and deducted £3.35 returns postage label cost.
However, then customer opened an a-z claim for the partial refund and amazon refunded that amount. We appeal to the case and provided them the evidence that as per amazon policy stated here https://sellercentral.amazon.co.uk/help/hub/reference/202080050 for such type of refunds we have the option to deduct for the pre-paid returns label. However, amazon denied our appeal.
When I reappeal order# 205-8902844-4588350 through a case# 10846147932 I just got a standard response.
This is another time when amazon does not follow it's own policy.
@Julia_Amzn, @Sarah_Amzn, @Ezra_Amazon, @Winston_Amazon, @Spencer_Amazon please help us reverse the A-Z claim pre-paid returns label.
7 replies
Seller_p940Jehgj1NWn
@Julia_Amzn, @Sarah_Amzn, @Ezra_Amazon , @Winston_Amazon , @Spencer_Amazon please help us reverse the A-Z claim pre-paid returns label.
Seller_p940Jehgj1NWn
I have still not receive any response from Amazon team.
Sarah_Amzn
Hello @Seller_p940Jehgj1NWn,
I have requested a second review for your case. I will update you promptly once I receive the response from the A-to-Z Claims team.
Best,
Sarah.
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