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ASIN blocked without justification
We are a selling partner of a global brand in Hair Products. A customer messaged us to ask how she would know if a product purchased online was counterfecit, we obliged by describing the unique security markings. A hew days later our listing was blocked due to inauthenticity, no complaint was ever made.
That should not be a problem, we have all the manufacturer invoices, appeal made and subesquently denied. I have since made 5 appeals and each time I get a generic response saying they don't have enough information, but can't tell me why due to privacy. Their account speialists are stumped and advise us to submit another appeal. I have messaged the UK MD and get nowehere with that.
Amazon have a culture of negativity to it's sellers and we feel disadvantaged at every turn.
4 replies
Seller_ginKiclb01hvT
Hey,
Silly question but have you double checked the initial notification from Amazon. You would presume in such an instance they would want a Letter of Authority and/or Invoices, but they may have asked for a Plan of Action, or something different from what you are submitting.
Worth a check.
Sarah_Amzn
Hello @Seller_07InCUKjXk5oG,
I'm Sarah with Amazon.
Could you please share the Case ID so I can take a look?
Kind regards,
Sarah.
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